We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Crain Chevrolet has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCrain Chevrolet

            New Car Dealers

            Contact Information

            9911 Interstate 30

            Little Rock, AR 72209-4202

            Get Directions
            Visit Website
            (501) 542-6043

            Customer Reviews

            4/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            9911 Interstate 30, Little Rock, AR 72209-4202
            BBB File Opened:
            6/29/2007
            Years in Business:
            25
            Business Started:
            3/1/1999
            Business Incorporated:
            3/9/1999
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Crain Chevrolet, LLC
            Contact Information

            Principal

            • Ms. Audrey Moss, Office Administrator

            Customer Contact

            • Ms. Audrey Moss, Office Administrator
            • Sylvia Denhartog, Compliance Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a vehicle from Crain Chevrolet in May of 2024. The vehicle was delivered to my house and paperwork signed and returned. On June 5 2024 I was contacted by Crain and they stated that the contract with the company I was financed through had expired and they would need to secure a new contract. During this time Crain had denied to follow through with an agreed upon upgrade that we already purchased. Crain stated on 6/3/24 that our refund of 1500 had been issued. In July of 24 we contacted Crain about the refund and were told that they could not provide the refund directly to us and it would need to be issued back to the financial institution. As of 7/30 no refund has been issued and Crain is now refusing to return all phone calls.
            Read More
            Read 3 More Complaints

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jayme S

            08/23/2024

            Probably the best car buying experience I’ve ever had! Thank you Crain Chevy!
            Read 12 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.