Business ProfileforJ.B. Hunt Transport, Inc.

I am writing to share my experience regarding the delivery of my Peloton order, which was initially scheduled and confirmed for 20 September 2024, between 2:00 PM - 6:00 PM. After rescheduling to 19 September 2024 for the same time window, I received an unexpected call on the morning of the 19th at 10:42 AM from your delivery personnel stating they were at my house. I informed them that the agreed time was in the afternoon, as I was at work during the morning hours. They acknowledged this and agreed to return at the scheduled time. I was home by 12:30 PM to ensure I could receive the delivery. However, by 6:00 PM, there was no sign of your team. Upon contacting your customer service, I was informed that the delivery team had come by at 12:40 PM and left because there was supposedly no safe place to leave the treadmill—an assertion that is incorrect as I was home at that time, and no attempt was made to ring the doorbell or contact me by phone. Moreover, it was required that the delivery team assemble the treadmill upon delivery, not merely leave it. The representative scheduled another delivery for 24 September. Considering the time I had already taken off work and the limited leave I have, this was quite inconvenient. Fortunately, after further discussions with both Peloton and your team, I was able to secure a delivery on 20 September. I would appreciate a review of this situation as the coordination and communication were less than satisfactory. Ensuring that delivery times are adhered to, that communication with customers is clear and timely, and that delivery services include the required assembly of equipment are areas that need improvement.

We’re sorry to hear you had a negative experience with your delivery. Our Final Mile management team has been made aware of this and is looking into it. They will contact you shortly.