Business ProfileforAnimal Health Center

I had a service dog put to sleep and a private cremation done through AHC on July 5th 2022. The ashes I received were not the right amount for the weight and size of my dog. We went in and asked to meet with the manager and showed her a few other dogs ashes that weigh the right amount from three other cremation services. This was proof there was a mistake. The manager then admitted it was short but we should believe that we at least got some of our dog back. She then was very eager to send our records to another vet without us mentioning going anywhere else. I told her the vet we have there was great and so was the staff. I have to put my dogs health above my feelings. She seemed to agree. Now today Sept 12th 2022 my wife called to get my other service dog in due to possible infected anal glands. Suffered since Saturday waiting for Monday to call in. We learned we are not welcome back even if I remove a review about the ashes problem. That review even said how we are staying with AHC as our vet due to the quality of care and the staff. I begged to have my dog cared for but they are not willing to do so. All communications regarding any uncomfortable situations were always very polite. There are no reasons to deny services other than us telling the truth about a very sad situation. We would like to have AHC see our dog Marley and move on from the ashes incident. If they won't, we want a formal complaint on file for this problem.