Business ProfileforSmart Chrysler Dodge Jeep Ram

There is a recall on the fuel pump for my 2016 Dodge Ram 1500 Ecodiesel. My husband took the truck to Smart Dodge in **** ***** to have it diagnosed when we started having trouble with it. (This has been 6 mo+ ago at this point). The service technician told my husband that there was nothing they could do to fix the recall issue until the fuel pump went completely out as parts were unavailable. The technician told my husband he would have to continue driving the truck until this occurred, then they (the dealership) would be able to correct the recall issue. The fuel pump quit working on 8/26/24 at which time my husband had the truck towed to Smart Dodge for repair. The technician that he spoke with told him that the fuel pump and other connected parts would have to be replaced and would take approximately 1 week to complete. My husband asked for a loaner vehicle to drive during the repair work and was told to call back in two days as the loaner vehicle “was out”. My husband called back two days later and was told that there was no such loaner vehicle and that whoever he had talked to didn’t work there anymore and had lied to my husband. So they would not provide a vehicle and the truck would not be finished until the following week (two weeks total) as they had not ordered the parts yet. Again my husband voiced his request for a vehicle to drive and was again told they would not provide such. A week passed and my husband called again to check the status of the repair and was told that it still wasn’t complete because the “technician was sick”. They told my husband that the truck would be done Friday (9/20) or Monday (9/23) and again refused a loaner vehicle. Both of these days my husband spoke to a service representative and was given another excuse as to why the truck wasn’t finished. Finally they agreed to a loaner vehicle on Wed (9/25) and on Thur (9/27) dropped off the vehicle in the photo included. Not acceptable condition. And this is to transport a child.