Business ProfileforGoettl's High Desert Mechanical Inc

My upstairs heater stopped working and I called ******** for an appointment. It was explained clearly that there would be a $95 service charge which would be applied to the cost of any repair. I agreed.The tech arrived on-schedule and diagnosed my unit. He then presented me with two options: $500 to "repair DC wiring" or $1,400 to fix the wiring and replace a capacitor, which he suggested strongly.I was shocked at both estimates, the lowest being many times more than what I expected the repair to cost. I had also previously priced the capacitor in question for replacement at between $9.00 and $20.00.I am a tradesman myself and more than willing to pay for professional services and reasonable markup on parts, however the ******** quote amounted to between $500 and $1,300 per hour and the markup on parts at around 500%-1000%!I sent the tech away and agreed to the $95 service call for no ***********'s where it gets interesting, however; I looked the unit over myself and discovered that my wife had broken the wire from the thermostat to the unit in a somewhat obscure location. 5 minutes (no exaggeration) later, I had spliced the broken wires and the unit was operational again. Had I elected to completely replace the thermostat wire (4-wire cable) from thermostat to heater over a distance of about 20 feet, it may have taken another 30 to 40 minutes!******** is not just up-selling their product, they are guilty of egregious over-pricing and mis-representing the need for and extent of repair. My situation with ******** is no different from (nor quoted much less) than a mechanic recommending a transmission replacement when adding a quart or two of fluid would have done the job.Based on my experience, ******** is taking advantage of consumers by preying on their lack of knowledge regarding the systems in question. They have no ethics and should not be in business.