Business ProfileforOrigami Owl

I am part of their ***** club every 2 month subscription which is billed every 2 months automatically, on 08/09/2024 I received an email stating my order ****** was on the way. When I did not receive my shipment I called to inquire, they stated it got lost in transition and they would expedite the shipment, 1 week later when I did not receive the order I called again to be told they had not processed the order and would do again, again I have not received the order so I called a 3rd time they stated they would email me with tracking number an assured me my order was on the way. I never received my order yet another week later and called on 09/11/2024 requesting to speak with a supervisor. I was put on hold told they had looked into my order and it should be delivered today and she would now be able to provide me with shipping number. I was told issued was resolved and if I still needed to speak with supervisor she would attempt to locate one. It's upsetting that they did not bother to offer any other resolution or reimburse my purchase or even provide a free item for all the inconvenience. They never once kept me updated or provided any information until after the 4th call I made. Very unprofessional and inconsiderate customer service department they have. I am just very unpleased with the way they handled this whole situation.