Business ProfileforMesa Dogs 24/7

It is not worth the risk to bring your pets here. I am a former vet tech and now an MBAc and senior strategic leader at a nationwide pet care company. When something goes wrong, we make it right, because pets are people's family. Dogs 24/7, on the other hand, has NO IDEA what they're doing. They have no process for investigating pet illnesses (they didn't even know what an ROI was to request my vet records, and had no idea what their business insurance is for), they frequently send pets home sick (according to several former employees), and will ghost you if you have a problem with how they treated your pet. When I picked up my dog after a 2 night, last-minute stay over the New Year's holiday (or else I would have just used the company at which I work), the girl at the desk commented on how tired my dog had been acting that day. I didn't think anything of it because it's an cage-free facility and she was probably getting some exercise. Little did I know, that lethargy was from a severe gastrointestinal allergic reaction that began while my dog was in Dogs 24/7's care. She continued to decline throughout the night, vomiting and becoming pale. I took her to an emergency vet, who confirmed that my dog had gotten into something and had an allergic reaction and she finally came home after a 24-hour stay and a $1,300 vet bill. Dogs 24/7 will not take any responsibility for this, and as I mentioned above, they clearly have NO processes in place for when a dog is injured or becomes ill under their care. All I got was the runaround from several extremely unprofessional "managers" whose goal is clearly to make you feel stupid. I even got an email at one point that said that they would only speak to my lawyer-- I didn't even mention legal action at that point, and I STILL haven't (admission of guilt?). All I expect is for my dog to be healthy when I pick her up from a boarding facility and for the facility to make it right when they could have killed my dog.