Business ProfileforLeesa Sleep

I purchased a Studio Chill Twin XL mattress on or about April 26, 2024. Bed in a box that was delivered in about a little over a week. For a few reasons, I have found that the mattress will not work out for me and decided to return. Well, the return process has turned into a nightmare. Nothing on their website prepares one for what's coming. I was sent a questionaire asking me certain questions, who to contact for a pickup, etc., etc. Then, at the bottom there is a statement that the pickup could take 4 - 5 weeks to arrange a pickup and if I knew of any charities that they could contact to please send them the information. By so doing the return process might be quicker. Their "Return" section on their website indicates that the buyer can go to ************************* etc and have them pick up the mattress and all the buyer had to do was take a photo of the receipt and send it to Leesa. Well, I called Goodwill and was told that there wasn't "any" charity that would accept a used mattress. It also indicates that if one can't find a charity to just call their ************ and get instructions. Good luck with that. Nothing on Leesa's website indicates the issues one would face when wanting to initiate a return. I am starting to believe that I am, probably, out of my hard earned money. There are addresses locally (*******), but was told by a mattress store employee that he thought they were out of **************, **. The ********************** shows a VA address also. I cannot recommend this company and would advise caution. I am seeking legal counsel for assistance. Additionally, I will be filing a complaint with the Arizona Attorney General. Careful my friends. I did talk to a gentleman named *******, at Leesa, and he is to have a supervisor call me. At this juncture I am not holding my breath.

Thank you for your feedback in regards to our return process. When it comes to returns, we aim to make the pickup process as easy and efficient as we can for our customers. However, we also try our best to donate mattresses that are still in great condition whenever possible. Unfortunately, finding a local organization and then scheduling the pickup can make returns longer to complete. With this said, our team is happy to accommodate customers who may need to have their mattress picked up sooner. We see that you spoke with 2 members of our ************ prior, and a Supervisor reached out to you on 6/13/24, the day after you called in and was able to have your pickup scheduled for the next day. We see that the pickup was completed successfully today 6/14/24 and your full refund has been processed. Refund policies on oversized items like mattresses are consistent across other companies in that verification that the item was picked up or donated has to happen before issuing a refund. We recently transitioned our headquarters to ******* after being located in ************** for 9 years. In that transition process you may still see search results or meet people who still reference our ************** location. We appreciate your business and feedback. We continually look for ways to improve this process going forward so customers do not have a similar experience to yours. Please reach out to our team if we can help with anything else.