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Find a Location

Walker Service Electric Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Walker Service Electric Inc.

      2540 Wikieup Ave Kingman, AZ 86401-5251

      BBB Accredited Business
    • Walker Service Electric Inc.

      1711 Stockton HIll Road. #281 Kingman, AZ 86401

      BBB Accredited Business

    Business ProfileforWalker Service Electric Inc.

    Electrical Engineer
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/10/2024

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Walker Service Electric Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Walker Service Electric Inc.

        2540 Wikieup Ave Kingman, AZ 86401-5251

        BBB Accredited Business
      • Walker Service Electric Inc.

        1711 Stockton HIll Road. #281 Kingman, AZ 86401

        BBB Accredited Business
      Location of This Business
      2540 Wikieup Ave, Kingman, AZ 86401-5251
      BBB File Opened:
      6/21/2004
      Years in Business:
      31
      Business Started:
      12/31/1992
      Business Started Locally:
      2/13/2008
      Business Incorporated:
      12/31/1992
      Accredited Since:
      10/10/2024
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Kira Davison, General Manager
      • Mr. Kieth L Walker, Director
      Contact Information

      Customer Contact

      • Ms. Kira Davison, General Manager

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      Most Recent Customer Review

      Tani S

      1 star

      02/17/2022

      I am very disappointed with the way this company handled their billing process. I was given an estimate for the work to be done and ended up paying more than the top end of my estimate. The written estimate I received was for three hours work with one man coming out to do the work then I was charged for two men coming out to do the work which is a higher rate. Also my appointment time for them to come out to do the work was between 8 and 9 AM and they did not show up until after 10 oclock I received no phone calls no explanations and no apologies. Also I believe they overcharged me for the amount of time they were here. they were here approximately two hours and seven minutes and I was charged for 2 1/2 hours of labor. My estimate was for three hours work and that the charge would be between $350 and $400. I ended up paying $432.34. I was not notified that there would be two men coming out to do the work . They just sent two men and charged me the higher rate. My job was a relatively small job consisting of replacing a GFI receptacle installing a new outside GFI and moving a light fixture on the house. Beware of this company as they seem to give you one estimate and then charge you a higher amount.

      Walker Service Electric Inc. Response

      02/18/2022

      Thank you for the review. We apologize for any inconvenience we may have caused; however, there are a few comments we would like to address.First, both our office staff and techs apologized multiple times for the scheduling error. It was our fault, and we accept full responsibility, to say otherwise is simply not true. Second, the estimate only gave a projected time frame of three hours. It does not state that it would include labor for one tech, and although it might seem like a relatively small job to you, it may not be as straight forward as it seems. It is our knowledge, experience, and skill that make it appear easy and that is what you are requesting, and expecting, when contacting a licensed contractor. Electricity can be extremely dangerous, and for safety reasons, all our crews are comprised of a minimum of two techs. Also, it is standard practice for many companies to charge for travel time to and from a job. The three hours on estimate not only included labor, but travel time to the project location. We do not charge for the return travel time. The two and a half hours was for the entire project, as stated. Finally, we understand your frustration for the final total exceeding the estimate by $32.34. While it is not uncommon for projects to exceed the estimated amount, especially given the ever-rising cost of materials, we honor our estimates. However, our offer to adjust the invoice total to a more acceptable and closer to the estimated amount, was adamantly refused. We, again, apologize for the scheduling error that resulted in the late arrival, and accept responsibility for that and only that.

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