Business ProfileforINT Supply Center

BBB has received information indicating that INT Supply Center and Premiere Office Supplies send invoices to organizations for office supplies that were never ordered. When they attempt to contact the business regarding the invoice, which often amounts to over $1,000, the business is unresponsive. When submitting these concerns to BBB, the business informs us that the complainant simply wishes to utilize a competing provider and the invoice has been cancelled. 

When BBB contacted the business regarding this concern, the business informed us that these invoices were sent by mistake and complainants were instead meant to receive advertisements for these products. In May of 2016, BBB was informed that the business was in the process of updating their record keeping system to alleviate this concern. This concern has not been mitigated. BBB has not received any complaints regarding customer service, over-billing, delivery issues or incorrect shipments which would serve to indicate bona fide business interactions. No complainants have reported receiving any product from the business.

The Federal Trade Commission (FTC) offers tips for businesses to avoid being scammed by fraudulent office supply telemarketers and others: 

Know your rights. If you receive supplies or bills for services you didn't order, don't pay, and don't return the unordered merchandise. Treat any unordered merchandise you receive as a gift. It's illegal for a seller to send you bills or dunning notices for merchandise you didn't order or ask you to send back the merchandise, even if the seller offers to pay the shipping costs.

Assign designated buyers and document your purchases. Designate certain employees as buyers. For each order, the designated buyer should tell the supplier to put the purchase order number on the invoice and bill of lading. The buyer should also send a copy of every purchase order to their accounts payable department, and keep blank order forms secure.

Check all documentation before you pay the bills. When merchandise arrives, the receiving employee should verify that it matches the shipper's bill of lading and your purchase order. Pay special attention to brands and quantity, and refuse any merchandise that doesn't match up or isn't suitable for your equipment.

Train your staff. Train everyone in how to respond to telemarketers. Advise employees who are not authorized to order supplies and services to say, "I'm not authorized to place orders”. 

If you feel you may be a victim of fraud, please contact your state Attorney General and/or the Federal Trade Commission at www.ftc.gov/complaint or on 877-382-4357.

Arizona Attorney General vs. INT Sourcing LLC, Premiere Office Supplies LLC, and owner James R. Deremiah

“The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

On January 5, 2018, the Arizona Attorney General filed a Consumer Fraud Lawsuit in Maricopa County Superior Court. Charges filed allege the business, and owner James R. Deremiah, is in violation of state law prohibiting consumer fraud. The business is accused of sending fake toner cartridge invoices to churches, schools, and businesses to trick businesses into paying the fake invoice as a routine business matter. Once the consumer paid, the business would send the victim toner cartridges with a retail value of only a tenth of what the victim paid. The matter is pending. 

For further details regarding this order, please click here or contact the Arizona Attorney General at https://www.azag.gov or on 602-542-5025. If you have any questions regarding contracts or other dealings with this business, please contact your personal legal representative. If you do not have an attorney you may wish to contact the Arizona Bar Association’s AZ Law Help at www.azlawhelp.org, or on 602-257-4434.”