Business ProfileforAdair Family Clinic & Medspa

I have been repeatedly misled and treated unfairly by Adair regarding my membership, services, and pricing. Ive encountered inaccurate information, confusing policies, and poor customer service, ultimately losing trust in their ability to provide honest and transparent service Ive been a member of Adair for several months, paying $119/month for various services, which I assumed I could use flexibly. After a recent RF Microneedling and PRP appointment costing me $800, I was informed they offer a better membership that includes RF Microneedling for $412.50, significantly less than I paid. When I requested a credit for the difference, I was told I could not be refunded because I hadnt signed up for the new membership on the day of my service. This was frustrating because I was never informed of this option when I originally signed up.After canceling my membership, I was told I had three months of banked services to use by 12/31/24. However, scheduling these services became complicated.When I tried to reschedule, I was told there were no available appointments until 12/3/24 and that I would be placed on a waiting list. However, a friend of mine called and was offered multiple available time slots for the following week. When I confronted Adair about this inconsistency, I was told that my cancellation might have freed up a spot for someone else, but they refused to provide any proof of this.Additionally, I was informed I had to book both ***** and microneedling together, a policy I had never been told about previously.Ive been consistently misled and given conflicting explanations. I requested evidence to support their claim that my cancellation caused the loss of another client's spot, but they were unable to provide any.I am requesting a refund for the unused banked services, an apology for the poor customer service