Business ProfileforLincoln Air & Plumbing

Ill first say that I wish I had consulted the Better Business Bureau instead of ****** reviews before spending over 20k on two new units with this company.The sales call took one visit. The install and 6 subsequent visits to get the units working properly took 3 months. One of those visits, they never called or even showed up to the house. I called their office and they acknowledged they saw us on the calendar before, but that we were no longer on the calendar. It was rescheduled. Every single one of their visits to our house was approximately 20 minutes to 40 minutes after the 3 hour window. The last visit I had to call the office when they were late and was told they had car trouble. By this point in our journey, that was sadly a completely expected response. After the units were installed, they would only blow cold with no heat working. My gut tells me they knew this after installing the units because they spent an extra two hours scratching their heads trying to figure something out. And I should mention they installed one unit in our basement without a filter. Imagine spending 10k on a car to hear that the $5 filter is your responsibility. I was very confused by this. I called and asked for a filter. They installed a filter that was an inch too small all the way around. I knew this is bad news! I called back to explain the filter was too small only to be told that particular unit needed a special ordered filter. So order it then! I consulted the documentation they left us, then I went to Amazon and had a package of properly sized ***************** to my house. Such a simple and inexpensive thing that they made my responsibility to figure out. At one point an additional quote to get everything working as it was supposed to was promised next day. I called 3 weeks later to inquire why it had not been sent. They couldnt answer why it was not sent. They finally came out and completed the work which should have been accounted for in the original quote.

Hi ******,It was great talking to you and we will be out there in January as scheduled. Feel free to reach out to the office if you have any questions.************