Business ProfileforReyna Heating & Air Conditioning LLC
At-a-glance
Customer Complaints
5 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 3144 Grand Ave, Phoenix, AZ 85017-4912
- BBB File Opened:
- 10/3/2001
- Years in Business:
- 23
- Business Started:
- 5/23/2001
- Business Incorporated:
- 1/18/2005
- Accredited Since:
- 10/21/2021
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Jose Martin Valdez, Owner
- Mr. Martin Valdez, Manager
- Contact Information
Principal
- Mr. Jose Martin Valdez, Owner
Customer Contact
- Mr. Jose Martin Valdez, Owner
- Mr. Martin Valdez, Manager
- Additional Contact Information
Fax Numbers
- (602) 442-6603Primary Fax
Phone Numbers
- (602) 442-9357Other Phone
- (602) 442-1164Other Phone
Email Addresses
- Primary
Website Addresses
- (602) 442-6603
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
William M
1 star08/07/2023
Reyna Heating & Air Conditioning LLC Response
08/10/2023
We are sorry for the misunderstanding, unfortunately we do not offer 24hrs service repairs. Your system is out of labor warranty. Your system has a 10-year part warranty which means that if a part goes bad the manufacturer will provide one for you without cost. But you must hire an HVAC Licensed contractor so they can process the warranty part. You will still be responsible for paying the labor. Since your system is out of labor you are not eligible for any reimbursement. The Person that you hired does not have a License contractor, therefore he will not be able to claim any warranty part with the manufacturer. All of this was explained over the phone, even so client wrote a bad review knowing that it wasnt our fault. Using this means of communication to damage our companys image.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.