Business ProfileforAir Ai
Current Alerts For This Business
2. Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising.
2A. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
In July 2024, BBB investigated Air AI's business practices. This investigation was prompted by the nature of the complaints received by BBB. Consumers allege that the business fails to provide the software as advertised; fails to issue a refund when requested and fails to respond to written and phone inquiries.
On July 11, 2024, BBB sent the company a Business Practice Inquiry through email, to request the following information:
-The current quality assurance process in place, to ensure the software is functional before the sale;
-The solutions offered to consumers to resolve the software issues they may have;
-A copy of the current refund policy and process in place to ensure refunds are issued to consumers when requested;
-Please update your contact information on your website so that consumers make contact with the business and that there is no confusion regarding where your company is physically located;
As of July 31, 2024, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with the Attorney General’s Office and/or the Federal Trade Commission.
Additional business information
On July 11, 2024, BBB requested Air AI to modify, substantiate, or discontinue claims made on their website (https://www.air.ai/) that read, “...100,000 sales and customer service reps at the tap of a button.”, ”...the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human…”, ”...infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications…”, ”...It can do the entire job of a full time agent…”, ”...It just works 24/7/365.”, and ”...And Join 70,000+ Businesses”. Additionally, on the company's LinkedIn (https://www.linkedin.com/company/joinair) it read, “The world's most advanced conversational AI.”, ”...the world's first ever AI that can have full on 10-40 minute long phone calls that sound like a REAL human…”, ”...infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications…”, ”...It can do the entire job of a full time agent…”, and ”...It just works 24/7/365.” Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB's Code of Advertising Section 34 states, Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. Additionally, BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. 1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
As of July 31, 2024, the business has not responded to BBB's request.
At-a-glance
Customer Complaints
20 complaints closed in last 3 years
20 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 4742 N 24th St Ste 300, Phoenix, AZ 85016-9107
- BBB File Opened:
- 12/5/2023
- Years in Business:
- 1
- Business Started:
- 2/9/2023
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- Air Ai LLC
- Related Businesses
- Business Management
- Mr. Caleb Maddix, Co-Founder
- Mr. Ryan O’Donnell, Co-Founder
- Ms. Amber Worthington, Director of Concierge
- Mr. Travis Worthington, COO
- Mr. Matthew Eeles, Chairperson
- Contact Information
Principal
- Mr. Caleb Maddix, Co-Founder
Customer Contact
- Ms. Amber Worthington, Director of Concierge
- Additional Contact Information
Email Addresses
- Sales
Customer Complaints
20 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Landon A
1 star07/08/2024
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