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          Find a Location

          iMerchant Direct Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • iMerchant Direct Inc

              16421 N Tatum Blvd Ste 209 Phoenix, AZ 85032-3457

              BBB Accredited Business

            • iMerchant Direct

              5449 S Semoran Blvd Orlando, FL 32822-1722

            • iMerchant Direct Inc

              1825 E Northern Ave Ste 115 Phoenix, AZ 85020-3953

              BBB Accredited Business

            Business ProfileiMerchant Direct Inc

            Credit Card Processing Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            16421 N Tatum Blvd Ste 209

            Phoenix, AZ 85032-3457

            Visit Website
            Email this Business
            (877) 871-4641

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            Customer Reviews

            1.29/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/24/2017

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers credit card processing and merchant services.

            Business Details

            This is a multi-location business.

            Find a Location

            iMerchant Direct Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • iMerchant Direct Inc

                16421 N Tatum Blvd Ste 209 Phoenix, AZ 85032-3457

                BBB Accredited Business

              • iMerchant Direct

                5449 S Semoran Blvd Orlando, FL 32822-1722

              • iMerchant Direct Inc

                1825 E Northern Ave Ste 115 Phoenix, AZ 85020-3953

                BBB Accredited Business
              Headquarters
              16421 N Tatum Blvd Ste 209, Phoenix, AZ 85032-3457
              Email this Business
              BBB File Opened:
              3/28/2011
              Years in Business:
              15
              Business Started:
              10/29/2009
              Business Incorporated:
              10/29/2009
              Accredited Since:
              3/24/2017
              Type of Entity:
              Corporation
              Business Management
              • Mr. Ralph A Herro, President
              • Mr. John Belardo, Chief Financial Officer
              Contact Information

              Principal

              • Mr. Ralph A Herro, President
              • Mr. John Belardo, Chief Financial Officer

              Customer Contact

              • Mr. Ralph A Herro, President
              • Mr. John Belardo, Chief Financial Officer
              Additional Contact Information

              Fax Numbers

              • (888) 727-6341
                Primary Fax
              • (855) 947-0706
                Other Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/20/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              Today is 07/20/2023 which is the day that everything started. I am the owner of MC tire services in *********** ******* and I contracted this company (iMerchant Direct) as my credit card processing provider. I tried to cancel them and they wanted to charge me for early termination. I looked into the website and it states that there isn't any fee for early termination. Well, this man wants to charge me $400 to terminate plus other fees that I cannot even understand. I asked to see the contract and I can clearly see that it was signed but I never signed anything since the same week I flew to *********** on an emergency. So, no papers were signed on my end. They forged my signature on the contract. They're refusing to cancel my contract and are harassing me. I called the sheriff and I'm just waiting for them to call me back. But they acted as if it's not a big deal because they're not taking money out of my account yet. All I want from them is to cancel my contract and to stop harassing me wanting to charge me fees that were never explained to me at the time of hiring them.
              Read More
              Read 7 More Complaints

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Julia H

              06/12/2024

              This company is fraudulent. A salesman pops into our shop, quickly gives his sales speech of some great rates that sounded good. Says to "sign right here to get started", that once a machine gets here, then paperwork will be sent to sign. Ha..nope! I was skeptical from the beginning, and from there on out for the next month, trying to get some sort of legal documentation of a contract, only to find out that every single thing he ******** told us was a lie. He fraudulently copy & pasted our name on all sorts of paperwork that i did not approve. Rates were wrong, fees were deducted, and the response in emails was 1 a week and still things did not get taken care of. Warning to people, look at contracts before you sign, and ask lots of questions. Beware of a salesman named "****" or he may go by "*******". He should be arrested for this criminal fraudulent scam!

              iMerchant Direct Inc Response

              06/27/2024

              This merchant (C&L Upholstery) signed the merchant processing application with the sales representative on 4/26/2024. On 5/3/2024 during the standard welcome call, the merchant expressed concern over seeing an application copy and rates that were provided verbally. In an effort to retain the account and honor the verbal agreement as opposed to the signed agreement, iMD re-sent the application for new signatures and assured the merchant that he would receive the agreed upon rates for processing- all fees were waived. The merchant did not sign the agreement, rather called to close the merchant account. A closure form was sent to the merchant via DocuSign (see attached confirmation) several times. On 6/20/24 merchant signed the closure and the account was closed without fees- iMerchant Direct considers this matter resolved.
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

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