Business ProfileforAudi North Scottsdale

On Oct. 26, 2022, my fiancee Tholin a disabled *********** desperately purchased a vehicle at this dealership with the "help" of our deceitful sales **** *********************** (who lacked integrity and cunningly took full advantage of our desperate situation). Our experience with the Audi North Scottsdale team triggered us of the traumatic last time we were told lies about a vehicle getting fixed. **** greeted us with smiles/acted so friendly & promised that issues with the car would be fixed and we would get a loaner vehicle while being worked on, but they never followed through as soon as we signed the paperwork. The issues with the car were three substantial scratch repairs to be painted, ************ repairs, & a full vehicle detail cleaning service. Our sales rep. informed us that the vehicle would be done the next day, which it was not, and was then told it would be done the following day in the morning, which it was still not ready, so we waited till later on that day to finally get a response that the vehicle was finally ready. He told us the day of pick up, the car was ready and everything was taken care of but left like a coward when he knew we were on our way so he wouldn't face us to find out he lied; we then found out the liftgate does not work. We asked to talk with the ** the day we made the deal, but his manager *************************** told us, "he is too busy that is why I'm here." ****** even went out of his way to find my fiance, to gloat in his face, and interrupt his phone call with his sick mother. Once the deal was done, they treated us like trash and told us we had to fix everything on our own. Penske claims integrity is the core value of their business, but that seems to be what they lack the most. From the bottom, all the way up is a representation of the company as a whole who was involved with our sales and knew what was going on. Still, all did nothing (***********************, ***************************, *********************, ***********************, and the finance guy at the end).