ComplaintsforCALCAP Properties Inc

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mom filed a maintenance request to fix her bathtub over a year ago. They have ignored every request, call, and message asking them to come fix it. The landlord keeps avoiding the issue and my mom has been without a working bathtub for over a year. We would like to have rent reimbursed and waived until this issue is resolved.

  

  Business response

  10/17/2024

  *********,
  We would love to assist you. please contact our live agent call center at ************ and kindly provide us with the unit number of your mother's home, as well as a good time to allow us entry to assess and service repairs.
  Thank you, and we look forward to resolving this promptly.
  

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ** has been down for a couple months, landlord denies giving compensation to residents because hes working on it but its been like this since July in ******* AZ one of the most hottest cities. I have had to stay at my mothers house in ****** because of the heat. My boyfriend came over and slept on the floor due to the ** blowing hot air. *** filed a complaint with the landlord, manger and nothing is being done. It is too hot and to be paying ***** monthly is absurd!

  

  Business response

  09/03/2024

  Hi ****,

  
  Thank you so much for reaching out to us directly. We would love to gather more information from you such as your community name and your unit number. If you would kindly reply with this information, we will gladly get you in touch with the appropriate party to begin the process of finding resolution to the issues you have experienced.

  Customer response

  09/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  

  Urban Connected Apartment 25

  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in July 9, 2024 and moved out July 25, 2024 and only spent a total of 3 nights at Calcap property ************** in ***********, **. Our move-in date was scheduled for July 9th; yet, when I arrived no one was arrive. In fact, I was asked to come back so they could complete repairs and that management would leave my key under a door mat because they needed to complete minor repairs and replace the refrigerator. Unfortunately, it did not get any better from here, Upon moving into our apartment it was dirty and disgusting. It appeared as if the last tenant just moved out. The floors, windows seals, countertops, bathtub, toilets, stove and light fixtures were filled with deadbugs. The main bedroom was moving the door k*** and to make matters worse there were roaches in both the refrigerator and in the sink. We stayed in a hotel that night and I addressed my dismay and concerns with leasing office the following morning only to be moved into an even dirtier unit. The hallway bathroom was atrocious with f**** on the toilet and a very crude decal affixed to the toilet lid, assumingly left by the prior tenant, that read "If you miss clean your p*ss". My children and I were absolutely disgusted and horrified. Management was adamant that they "walked and cleaned both apartments". Of the 17 days that we "lived" at ********** we only stayed there for 3 days due to the roaches and dirty units. Leasing manager offered to have the unit properly cleaned then took back her offer even after I provided her with text messages stating that she would have it completed. I paid my 1st months rent and deposit upon moving in; however, I had no signed lease due to being moved multiple times. Upon trying to address my concerns with Leasing Manager, *******, she called me and told me that I had 5 mins to sign a lease or she'd change the locks on the door, which she did. The next day she sent a text stating, "you can't stay here. you have to move out", illegally evicting me.

  

  Business response

  08/20/2024

  Hi ********,

   

  We are concerned by the experience that you had and believe it to be outside of what we deem our normal experience, and certainly outside of our standard commitment to our residents. We would like the opportunity to connect you with the Regional Manager for your community in order to come to a resolution. Please contact us at our live agent call center at ************.

  
  Thank you

  Customer response

  08/20/2024

  I have called the number provided, ************, numerous times without resolution. I have called 7/30, 8/9 and again today on 8/20.  Each time I spoke with *Nilee who advised that she would forward my issue onto the ******* Manager, **** *******. However, I have yet to hear back from **** whether text, phone call or email.  Nilee informed me today that **** is on vacation until next week.  Sadly, it appears that my issue of being illegally evicted and not receiving back my funds is not an urgent matter to CALCAP.  I am going to contact the Arkansas Attorney General today to file a complaint. I have yet to receive back my deposit, prorated rent or any compensation for moving or hotel stays.  I expect more from a company rather than what I have received thus far which is nothing at all. 

  

  Business response

  10/21/2024

  Good morning.

  We have been in consistent communication and believe that we have provided all necessary documentation supporting our stance and positioning regarding this manner. 

• Initial Complaint

  08/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hand delivered a "K Form" notice of return deposit to CalCap corporate location on July 2nd and spoke with *******************************. ****** emailed me on July 9th, informing me that she needed to discuss the charges with *******************************. I thanked her for the update.On July 18th, I received a check for $788.30, the check was dated July 9th. I deposited this check on July 24th but was notified by my bank on July 30th that the check had bounced. Their bank requested me to return to the maker of the check. Consequently, I visited CalCap corporate office again on July 31st and spoke with *************************** and **** from accounting. ***** asked me to provide a legal copy of the bounced check.Later, ***** emailed me stating that since Cal *** no longer owns the property, they cannot issue or reissue a check, even though they had previously issued one that bounced. This situation has resulted in a loss of $785 from a work check that was deposited on August 2nd.I also emailed ****** on July 30th to inform her of the bounced check but received no response. I have spent countless hours and days trying to resolve this issue with CalCap but have been met with unresponsiveness and a lack of accountability.

  

  Business response

  08/08/2024

  Hello,

  
  While we fully understand the frustrations you are experiencing, we do not manage that community any longer. When a change of management happens, so too does the banking access/accounts. Normally, the deposit accounting would transfer to the new management group, who would be able to be contacted via the community. Unfortunately, the new managers would be the best points of contact at this time.

  Customer response

  08/09/2024

  This matter involves a serious issue with a check issued by your company, leading to significant financial damages and potential fraudulent activity. I received and deposited a check from CalCap Management, assuming it was legitimate, as there was no prior notification indicating otherwise. The check was also reflected in my final ledger from CalCap.
  
  The deposit resulted in punitive damages, including late fees from my landlord for overdue rent, overdraft fees, and a negative balance of -$788.30 in my account. Despite my attempts to resolve this with your company, I have been directed to a management company that seems non-existent or unreachable. At no point did I receive communication from CalCap about the check being issued in error or advising me not to cash it.
  
  This lack of notification and the handling of the check suggest severe oversight or mismanagement, potentially constituting fraudulent behavior. I have repeatedly requested an investigation in person, via email, and by phone, providing detailed information, but CalCap has failed to address the issue.
  
  CalCap must explain why the check was issued and allowed to be deposited despite insufficient funds. I seek full compensation for the original check amount and the financial damages incurred. I also require assurance that measures will be taken to prevent such issues in the future and a clear point of contact for further communications.
  
  The delays and evasions only strengthen my resolve to seek justice. I urge you to address this issue promptly and fairly. Please provide a formal response within 10 days to resolve this matter amicably.

   
  

   

  

  Business response

  09/03/2024

  Hello,
  
  While we fully understand the frustrations you are experiencing, we do not manage that community any longer. When a change of management happens, so too does the banking access/accounts. It would appear that in this instance, the accounts were transferred while this refund was waiting to be cashed.  Unfortunately, the new managers would be the best points of contact at this time as those funds should still be there available to be processed. We cannot issue a check from an operating account that we no longer have access to. Normally, the deposit accounting would transfer to the new management group, who would be able to be contacted via  reaching out to the community directly.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The property on *************** its uptown horizon the staff has left the office Unattended due to bed begs infestation and it made units above office have bed bugs as the property does have a sister property called abq encore located on ********************* ne has a unprofessional manager never there when I went to get my deposit from the offices they say just leave a forwarding address and they send it after 3-60 days after move out **** staff is know to scan paystubs and rent units with cash with no contract also all units have mold especially unit 6 his lived there for 4-6years and unit falling apart

  

  Business response

  07/15/2024

  Good afternoon,
  

  We are sorry to learn that you are having issues at your community and understand the frustrations. We would like to learn more about your situation, and specifics like your unit number and details on some of the other items mentioned at the end of your statement. Please contact us at our corporate office at ************

  
  Thank you
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved into ********************* Homes in **************, managed by Calcap Properties Feb 2 2024. I picked the apartment because it accommodated my disability and one of the factors was the laundry facilities being very close to said apartment. Unfortunately when I moved in 3 washing machines where broken and they have been broken since my move in date. Now 4 are not working and the 2 that are working are so dirty that I get dog hair all over my cloths as a bonus for washing them. I had to do my laundry at 4am to get an open machine. I attempted to clean the machines but my neck does not move correctly so it's hard to do there was so much garbage in the gasket that a childs sock was wedged in there. I have written an E-mail through the apartment web portal to report the washing machines and still after months they still are not working. I would like them to get most of them repaired in a reasonable time. I am aware another company owns them but they should have some kind of contract with the complex.

  

  Business response

  07/08/2024

  Hi ******,

   

  We reviewed your complaint with the property manager and were informed that the washers/dryers are all in working order, with the exception on 1 washer. Additionally we have new equipment coming in under a new group that will further upgrade the washer/dryer offering. 

  Customer response

  07/09/2024

  I just went into the washing building only 1 machine has an out of order sign the other 3 are not on and one of them is missing the card reader all together.  So 4 non working machines out of 6.  I opened all of the ones without the lcd readings and they don't respond they are broken or not connected to power. 

  

  Business response

  07/15/2024

  Hello,

  
  We have been in communications with your community manager and they have shown us the attempt at communication to discuss your concerns and frustrations regarding the equipment at the community. We encourage you to respond directly with the manager as their information is up to date and can provide quicker updates to the progress of the new machines.

  
  Thank you,
  CALCAP

  Customer response

  07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  05/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  i moved into the ******************** last month ive been telling them about my stove and **** NOT working im not able to use my stove when i call they sent me to a voicemail or tell me someone will come that same day and they never do today they would not even answer my phon calls i e paid my rent this month and my deposit last month the its been more then a month

  

  Business response

  05/17/2024

  Good morning, I was informed that we will be on site to address this immediately. I will ensure that we follow up immediately upon completion of this issue. We apologize for the inconvenience.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Valencia has tried to state that I didnt give a 60 day notice when not only did I hand the office lady a 60 day notice in advance on February 1st. I also had my now current landlord ask her for rental verification and she refused to answer emails for weeks. She dragged it out for a very long time. Did not hand me renewal papers even though I received them for previous years and she now wants to charge me a full months of rent when my lease is up at April 12th. If I have to pay it fine but that should be illegal. Does not state in my lease that my rent will still be charged for a full month even if I leave on the 12th. I would like this to be settled but I have all emails and different property mangers to state their interaction with her as well. Attached are when I sent information to my current residence and the dates they emailed her as well.

  

  Business response

  04/12/2024

  *******,

  
  Thank you for coming to us with your concerns. After reviewing your complaint with our property manager, they believe a mutual resolution has been agreed to. Can you please confirm?
  
  Thank you,

  CALCAP Properties

• Initial Complaint

  03/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  To Whom it May ******* I had a mutual termination agreement with ************************ due to the roof collapse, poor treatment from the property owners, and a terrible neighborhood. It I'd completely unacceptable for this company to be claiming that I owe them money when that is far from the truth. ******************************* the Vice President harassed me while I was there, they signed an agreement that no action would be taken so now I would like refunded the money they were claiming I owe them falsely. Since they broke their signed agreement not to bring anything after the mutual termination, yet referred me to collections despite the agreement. I kept all documents, and think its odd they waited a year. Most people don't keep documents. I am reporting this because I know if it's happening to me, they are most likely taking advantage of others who cannot speak up for themselves as well.

  

  Business response

  03/14/2024

  *********,
  
  Please allow us some time to review and investigate. We will respond back ASAP.

  If you need updates in the coming days, please contact us at our corporate office at ************

• Initial Complaint

  02/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Since moving in, we've had no access to any type of cable, phone line or anything.Since moving in, the smell of Marijuana has been so thick it makes us nauseous. The smell is endangering our jobs and complaints fall upon deaf ears.

  

  Business response

  02/26/2024

  Hi *****,
  We understand the concerns regarding the cable. Please know that we are actively working on resolution with the owners of the community. For the smell, we will investigate further. Please advise where you have provided complaints to allow us to follow up with you. We welcome you to always feel free to call our local, live-agent call center at ************ to discuss further.

  Customer response

  02/26/2024

  There has been 8 complaints lodged with property management, Security, and GC of construction. Nothing was ever done and my wife and I BOTH almost lost employment because of it. Go ahead. TRY to *** for whatever. I am contacting the Attorney General and am retaining and law firm. We WILL NOT be subject to this any longer.

  I personally could care less about cable. We were told that the building was already ready. We were BLATANTLY lied to. We requested transfer to another apartment and were told it wasn't allowed. 

  

  Business response

  03/01/2024

  Good morning,

  
  Our regional director has tried to reach both numbers we have listed in our system and was unable to reach anyone on an active line. They then reached out via email to kick off communication to find resolution.

  To address concerns here as well; *** lines have been connected and completed for a month, therefore our tenants are able to have service on by the provider if they reach out to start services.

   

  Please keep an eye out for another email from our Regional VP.

  Thank you

  Customer response

  03/04/2024

  I received an email from the regional manager.

  When are you going to understand. I could care less about the cable.

  Your staff cost my wife her job ( a ten year tenure) and endangered our current jobs. There has NEVER been any investigation based on EIGHT complaints. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩