Business ProfileforArizona Air Plumbing & Electrical

I got a new Bosch AC/heater from them and have had serious problems ever since, with no resolution. The compressor is way too loud and it wakes me up at night. This new unit he sold is supposed to be the quietest one available, but it is the loudest unit I have ever heard and multiple independent technicians agree the compressor noise is not normal for this unit. It is difficult to get Arizona Air to respond to any warranty or service calls. Often they will take 10+ days to reply to a call or text, if at all. I never got a response when I requested to schedule winter maintenance (which is required to keep the warranty active) so I had to have it serviced by a 3rd party. He sold a Bosch unit, but none of his workers were Bosch accredited or trained, resulting in a bad install and set up. It is difficult to get any troubleshooting done from workers who are not even familiar with this unit, as they say they only know Trane units. But he has refused to send out a Bosch Technician. Multiple problems with the installation, including driving nails through my new roof, voiding the roofing warranty and resulting in a leak with stains on my ceiling. Failed to specify and install correct size roof **** and return duct. Roof opening is undersized for the size unit he sold. Multiple issues of poor workmanship including a dented elbow, improperly installed vibration pads, sealing tape that is already peeling off, broken condensate line, holes that were not sealed, incorrectly wired fan, thermostat set up wrong, temperature sensor is out of specification. It is now more than 7 months later, and I still have no resolution on most issues, the few resolved were done at my own expense hiring a certified technician from 3rd parties. He hasnt honored the 100% satisfaction guarantee, he does not provide superior workmanship and there is no 24/7 hour hotline or same day service as claimed on their website. This is my worst experience with a cooling/heating company ever.