Business ProfileforCaravana Jewelry

Transaction was Aug 26th, amount of the order was $115.20 and another order on Aug 27th, amount of the order $99.80. I received both orders on Sep 9th and inspected the quality of the merchandise. They guarantee the product for returns and I did not like the quality of the jewelry felt it was cheaply made with cheap metal clasps. I decided to mail it back for a full refund because of the quality. I mailed both purchases back on Sep 11th, 2 days after receiving them thru *** spending $17.32 out of my pocket to make sure I got these back for a full refund. I've since been emailing customer service asking to please give me a date that they started processing the refund. They never gave me a straight answer stating, "As noted in our return policy, refunds will be executed once we receive it and takes up to 14 business days to process plus 7 days for refund to reflect on your account.". I then sent several more emails asking for the date they will process the refund and the same email message came across never telling me if they processed it or not. I sent another email asking to send me the date that the merchandise was processed for a refund, and this morning this is what was said - "Once the refund is processed. you will be notified/". I'm sorry but I was diligent in getting the merchandise returned promptly and paid money out of my pocket to do this. I expect the company to process the refund by the day after they received my package which should have been by Sep18th. It is now Sep 25th and they are just sitting on this without starting the refund process, not to mention there terrible customer service.