Business ProfileforAlaskan Air Conditioning & Heating

Promises Made Promises Not Kept Buyer BewareIf there was a rating less than one star, Alaskan Plumbing **************************** would get it from me. On July ******* we had a new Daiken Furnace/AC installed. A repair estimate was provided. It was for installation of a new TXV valve at a cost of $1800.00 with no guarantee it would fix the problem. Subsequently, about two weeks later we found the average cost of this TXV value with labor was $470.00. Quite a difference and a good example of overpricing and taking advantage of two senior citizens instead of repairing the old Maytag. No sizing of the unit was done, no other comparable units were mentioned, no pluses or minuses, no detailed $6,250 bill. Within minutes an e mail was sent by **** the business manager requesting payment. In less a half hour a technician was over dismantling the old unit and hour after that another tech came over with the new Diakin Furnace/AC to assemble. Little did we know at that time that the unit was a 5 ton, ****** BTU unit which for our one story ***** square foot house was too large. Coils froze up. Said fan speed set to low. Tried different fan speeds but the higher the fan speed the louder the noise That is when the short cycling began and to this day continues. At nine it sounds like a jet plane at two it is still loud at 70 decibels. Anything over 80 decibels causes hearing issues and we already have hearing issues. So, we are in a dilemma. They want to turn up. We want another unit properly sized and money back to utilize another contractor. Our 10 year old Maytag had no issues cooling, no short cycling, and little fan noise. ****, who sold us the unit promised that he would personally come over to our home to inspect the installation, check the vents and duct work. He has never come over, never called, never returned calls, he almost does not exist. As one Yelp review said "They take the money and run".We encourage you to look elsewhere for your AC needs.

Roger, I think you got the wrong company for this review, we can not find your name anywere in our system nor do we sell Diaken. We only sell our brand, Grizzly. We also don't have a manager here named Chad.