ComplaintsforNextcare Urgent Care
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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I visited Nextcare twice (10/18 and 10/19). I was charged 100 dollars after my insurance paid part of the ****. I paid this on February 16th and have a confirmation email proving my payment. I have received another **** (on 4/16) that says I owe another hundred dollars for the same visits and that no payment was received. I've called them multiple times today. After one hour on hold, they hung up on me. After another hour and a half on hold, they transferred me to another line that was dead, no representative, no holding music, nothing. They are attempting to scam me out of 100 dollars and refusing to answer the phone.Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Covid testing is free under the cares act. Additionally urgent care visits are a $10 copay per my insurance even if it wasn't covered under the cares act. Additionally I confirmed that covid testing was in fact free with their staff prior to receiving the services from them. I now receive a **** for $117. I called their billing department on April 1 and was on hold for over an hour before giving up. Now on 4/7/22 I called again and have been on hold for over an hour and no one has answered still. Reading reviews this seems common, they incorrectly **** patients for covid tests and other services and then just don't answer their phones.Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 8, 2022 I accompanied my sister to this Urgent Care location. My sister was rushed through with no care to her situation and then was charged a $100 copay for less than five minutes. There was no service provided however because an ultrasound is required and they don't provide those. The physician barely looked at the site of pain, pressed aggressively and painfully on her stomach and then recommended we find and schedule an ultrasound and then wait for the results. He gave one possible reason she could be in pain but did not explain anything well. Additionally, the staff did not follow proper steps and had her filling out paperwork throughout the brief visit and not noting her pain. Less than five minutes and no resolution or help is not worth $100. Also, they had a sign that stated aggressive behavior would not be tolerated including not paying and we felt intimidated to discuss. A refund is theonly option.Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We have 3 claims that were not billed correctly to Cigna therefore Cigna denied the claims. The first appointment date was for ************************************** on 8/31/21. It was for a covid test which is free. The other 2 claims were for ************************************************************ on 9/8/21. Again, Covid tests which were no charge visits. After calling Cigna to find out the problem they let me know they were not billed correctly and that is why the claims were denied. Cigna tried calling Nextcare/Primacare and were unable to get anyone on the phone. I was told until the claim was resolved Nextcare cannot legally send anything to collections, so I didn't worry about it.2/8/22- I received a collection notice for the 8/31 claim for $135.73 which I paid.3/15/22- I called Cigna who again tried to call Nextcare with no resolve. I emailed Nextcare about these telling them also that the visits were billed incorrectly and they need to resend to Cigna. I still have 2 bills coming that should be resolved without me having to pay or them send to collections again.I have been to this location in the past and never had a problem until these visits.Initial Complaint
02/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. 1. NEXTCARE AZ bal. $159.00 Acct # **************Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to NextCare on 8/9/2021 and went for a UTI, I was in pain and wanted to be seen, I checked in and gave my insurance information, I did a dipstick, to where I Pee'd in a cup, I waited for a while and the girls at the front started turning people away, it was about 4pm, I finally was advised that a room was available, Then *****, PAC, **** stated that he was the physician on duty. Before he walked in, I could hear the girls from the front desk telling him I was diabetic and it was late, so **** came in and said, " I can't do anything for you due to you being diabetic" and left.Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
hello my name is *************************. On December 27th I had went to a dentist to get a tooth pulled as my tooth was pounding on Christmas day. so i had to wait unit Monday /12/27/2021. the dentist said i had to go to go to the er because my blood pressure was too high to get any dental done. so i went to next care and asked them can they check my blood pressure because the dentist said it was high. so in a matter of minutes of checking in. the nurse brought me in the back and when checked said they could not help me and told me to go somewhere else. handed me a piece of paper and I left. nothing was done and trying to call them is impossible because they will not answer the phone. I have been trying to get them on the phone ever since the **** came in and no response to different numbers same thing happens. even email nothing. please help.Initial Complaint
02/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They have a collections on my credit I want removed I paid them in office on day of service and was never billed or told I owed any money then I see a collections on my credit report without any chance to pay before it went to collections because I was unaware of debt I assumed what I paid in office was all that was owed Im still not sure that I owe them anythingInitial Complaint
02/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Billed the wrong insurance multiple times, despite giving the correct information via in person, mail, and phone.
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Customer Complaints Summary
101 total complaints in the last 3 years.
37 complaints closed in the last 12 months.