Business ProfileforBrenovations HVAC LLC

We contracted for 2 HAVC systems to be put in our home. The guys that did the work were great. However ***** in the office charged us incorrectly . We had paid at the time of the estimate 50%, and on the second day of work they were to charge the remainder which would have been about $8.500 to an AMEX. However she charged the whole amount almost $17,000. I called her and said to reverse the charge, and submit the correct amount. She claimed she couldnt do that (probably didnt know how)so now they have 1 1/2 times the correct ****. AMEX is not happy nor is our bank where she cashed the check. Little concern on her part..very disappointing ending to what could have been a great experience.Much work on our part, and the issue isnt even begun to be resolved.

Hi *******, thanks for your review! Thank goodness this was resolved within days of the error! I know this was super stressful for you! The check that was deposited before the installation was the 50% deposit that we collect before all installations to cover the cost of equipment, ******************* If you remember, the issue started at your house when the card was run on a duplicate invoice for the entire balance by the installers, which was completely accidental. The invoice error was rectified in the office before the installers tried collecting payment, but they hadn't refreshed their screen, so it still had the full balance on the account when they attempted to collect payment. Because it was truly a zero balance on that invoice, there was no way it was ever going to be posted. It wasn't possible & because there was no actual charge, there was literally nothing we could do on our end, no way to reverse a charge that didn't actually exist. When ******* called the office to speak with ***** with the installers there, he asked her to run it for the correct amount of money, and she did, but it declined. ******* asked ***** to try it again, which she did, but it failed a 2nd time. She figured out what had happened & at that point, told you and ******* that we needed to stop running your card since it didn't work after two attempts, it wouldn't work at all until the issue was resolved. There was also a credit limit on your card & because that incorrect amount was attempted & in limbo on your statement, the correct charge was declined. ***** insisted after running it the second time that we could just wait until everything was cleared and the pending charge went away before you paid the remainder of the bill.We didn't want you guys to stress over this more than you were. Multiple people at our company tried to help you & tried easing your minds by making phone calls & talking with you many times a day for almost a week, including Sat. & ************** even took time out to talk with you while traveling across the country and on vacation visiting her family in another state. *****, the office ****************** the owner, both explained the situation and the process to you many times. They also called our invoicing company and payment processor, the **************** customer service, and endured demands, foul language, and aggressive name-calling, but that didn't stop our company from ensuring that everything was handled in a timely & professional manner for ************** The answers or solutions didn't change, which may be why you felt we weren't trying hard enough, which is a total bummer because we really did go that extra mile to help resolve this innocent mistake. It was a "phantom" charge that was stuck in limbo over the weekend, and **************** just took a little time to realize that there was a zero balance on that invoice. Still, we do understand that it was super stressful for you & don't fault you for being worried! We're all so glad that this turned out as we expected and are happy to know that this is no longer a stress point for you. Of course, if your card had processed that double payment, we would have refunded you immediately, but thankfully, we knew it wouldn't come to that!

Sorry, but you are trying to CYA. I would never do business with you again, nor recommend you to anyone. You should not have your installers collect payments, and then you fired them. You should have fired *****. It did not turn out well, you do not stand behind nor support your customers. Stop trying to act like you care, as I have your emails where you refused to service our units because of the issue in June. Wake up buddy..the issue is with your employees and you are an enabler. I am so sorry we gave you our money as you sure you are not the only game in town. It wasnt a phantom charge, it was your employee. I could be really nasty, but your lies are more than enough. Your precious ***** hit the charge 7 timesthat is stupidity. I have told other businesses about that and they cannot stop laughing.

We went with this company in June 2022 for two HVAC systems . We gave them a check for $8420 which was half of the price, and were to pay the remaining $8420 when the work was complete. That second payment was to be put on my AMEX card. The workers were finished and I went out to make the final payment..gave them my card, they called the office to get the total due which would be $8420, and charged us $16,840. That was the total amount not the half which it was supposed to be. It turns out the office manager told them the wrong amount to charge. When she realized her mistake, she then proceeded to charge the correct amount $8420 six times. We called and ask her what was going on and she said it didnt go through AMEX had marked it as fraud as she had attempted $67,360. At no time did she try and correct her mistake. It took 2 weeks to get this mess corrected and due to the untrustworthy practices I couldnt use my card and it had to be replaced. Additionally, the owner ******* fired two employees that charged the first amounttold by the office manager, when they did nothing wrong. This girl is still working there, so watch your bills. In a nutshell the owner supported a woman who did not know how to back out an incorrect charge and fix it. Would never recommend. Additionally ******* never apologized.