Business ProfileforFerguson Enterprises, Inc.

Really disappointed in the cutstomer service of Ferguson showroom staff and customer service department to make right an error on their part. The company I work for has a business account with Ferguson. I contacted our representative* **** ***** (***********************) on 11/27 to place an order for a build.com black friday deal on a faucet we wanted to order, a Gerber Tribune 1.2 GPM Widespread Bathroom Faucet with Pop-Up Drain Assembly, Model:********* priced at $170.10 and with tax came to $181.37. On the 11/28 Lisa responded back with no problem, we conversed back and forth, and then she gave a quote that was not the price I saw online. I sent her a link and a screen shot of the pricing I saw at that moment and advised if she couldn't pull up the pricing it was no problem and I'd order it straight from the website that day as I didn't want to miss the sale. I didn't hear back from her until the next day, the 11/29. By that time the deal expired on my end. I asked if she would honor the price. She said she could not as she couldn't even pull it up on her end with that pricing to begin with. She directed me to Ferguson's customer service. I then placed a call to customer service and explained the entire situation. They also said they could do nothing and would not honor that price. I then asked for the customer servicer manager and spoke with tiffanie.clarkson-frick@ferguson.com who said she was the highest person in customer service management and she could offer no solution. She did mention the showrooms often have problems pulling up the same online pricing. I am at a loss of words why #1 our representative could not see the same pricing offered online, and #2 why ferguson would not honor my order from the date placed when I have time stamped emails and screen shots of pricing. I am extremely frustrated with this company's poor customer service and just want to place the order for the faucet at the pricing I should have received.