Business ProfileforExcel Sheet Metal A/C Inc.

So very disappointed in ******** integrity & follow-up to make things right. The new unit caused us all nothing but grief for four yrs. ****** did correctly install an expensive ********** A/C for my mom's new little apt. attached to our home, yet it was never dependable from day one. The unit ran amok almost regularly & my 85 yr. old mom was never comfortable. I contacted ****** numerous times & after enlisting the help of the product ***** ****** did follow up to check on the unit. Again, everything appeared ok, but situation was getting worse & worse. Given this, we decided to request a new system to meet the product warranty before it was too late. The prod rep said there were protocols to follow, the 1st being that the orig. installer review, approve...that the system wasn't working & also so we didn't get charged for the follow up tech appts. Photos were sent of the thermostat & actual temp in her apt & I texted ****** a number of times to plead my case, that ******** company were paid handsomely & the unit was dysfunctional & could he please follow up. The prod rep called ************ said he would call us as soon as he had a chance. Never happened. when the prod. rep tried again, ****** would not take his call. A ********** spec. in that model did confirm that ****** did indeed install the unit correctly; however, b/c of the apt. space, thermostat ***************** of ceiling, another thermostat s/h been installed for that particular situation. Even w/a discount from the prod rep, we were still left with an add'l $900., that included the two service calls, for a four-yr old A/C unit we couldn't depend on. Naturally, I texted ****** again, attaching an invoice & emailed photos & asking him to do the right and fair thing & split the cost with us. Our email was blocked & we never heard from him.This review is about lack of professionalism & doing the right thing with an expensive product that was sold.