Business ProfileforEast Bay Veterinary Emergency

When I brought my dog in they had me muzzle him. They took him to the back & I waited for more than 2 hrs w/out any update on my dog. When the vet finally came to speak to me she hadnt even seen my dog yet. She left me to wait again. I went out to find out what was happening. I found my dog sitting with a cone on his neck & the muzzle still on him all by himself. I asked if I can see my dog & the girl said shed bring him out. The vet came out with my dog. I asked if *** had the muzzle on him the whole ********** looked guilty. I removed it. His muzzle & poor face was completely soaked & there was a large amount of drool on the cone. She called my dog a she and my dog is a he. If shed examined him throughly & genuinely shed have known that. No one was with my dog when I was knocking on the door waiting outside. when I asked if I could see my ********** said theyd bring him out that was it. They took my money & gave me pain *********** me home. I felt scammed. When I called the office the next day I spoke w/ *****. She was rude & had an attitude. She was very put out by me telling her my experience w/ med that was given & said, well, if you dont believe me.thats enough of that! She said manager would be in ************ would tell her & slammed the phone off. I called back & was disconnected. I called again & someone else answered & I asked to speak with *********** said ***** stepped away can I assist you? I told her Id just spoke with ********* wanted to know if I needed to cal back on Monday to speak with the manager or if the manager was going to reach out to me. She said manager would reach out to me. No tests, diagnosis, there was very bad communication, they left my dog in a muzzle for an extended period of time when he was alone & not being examined which was unnecessary and abusive. No pain meds given while there or IV. I was charged for an exam and it didnt seem the vet did a thorough exam on ******* never received a call from management.