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            Business ProfileSomewhere In America

            Online Retailer

            Contact Information

            4464 Lone Tree way box538

            Antioch, CA 94531

            Visit Website

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            4464 Lone Tree way box538, Antioch, CA 94531
            BBB File Opened:
            12/11/2019
            Years in Business:
            5
            Business Started:
            1/4/2019
            Number of Employees:
            1
            Business Management
            • Mr. Customer Service, Manager
            Contact Information

            Principal

            • Mr. Customer Service, Manager

            Customer Contact

            • Mr. Customer Service, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I pre-ordered two shorts from their website for $199.99 each in June. and I paid $17 for shipping. I received the two shorts end of September. one of them didn't fit because the size. So I emailed their customer service regarding this and asking if I return the item, can I get refund to my original payment method because I didn't want their store credit. They confirmed. Then I shipped it back via **** I kept emailing them regarding this return. They confirmed they received it but they cannot refund back to me. But they can offer me store credit. I told them I didn't need store credit before I returned it. Then I filed a dispute via my credit card CITI Bank. After long time research, CITI bank told me they cannot refund me because this company told them they never received my return. I provided the screenshot of the emails between me and this company but CITI BANK has not replied me yet. And I emailed them again asking them why they lied to the bank because I still have your email confirming you received my return. They never reply. And they didn't ship my return item back to me either. Several months past, I still didn't get my $199.99 back.
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Eric I

            04/09/2023

            Companies like this make it very very hard for legitimate black businesses to get a good rep. *** customer service is nonexistent, they do not ever reply to emails, it takes months and months to get even to slightest update and even longer to get the product you order. Ive been waiting for shoes I order in January of 2023 it is now almost mid April no update so I had to dispute the purchase all together because it clear Ill never get the shoes or even a simple response. *** owner is constantly on Instagram running his mouth about all the new stuff they are making and all the pretend good stuff he needs to focus his entire attention to providing basic customer service. Definitely a business I would never do business again and wouldnt recommend to my worst enemy. ***y was they handle business is sketchy and I question the legitimacy of the business as a whole. ***y should definitely be investigated.
            Read 1 More Customer Review

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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            BBB reports on known marketplace practices.

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