Business Profilefor5 StarAppliance Repair

Technician came to repair freezer leak. Did not run diagnostics and never checked the compressor and walked out. Came back next day. Did nothing and said buy a new refrigerator. Walked out with an attitude. I called, complained but they lie and have NO customer service skills. They said they will return the payment of $69.00 but never did and say it is being mailed. I don't recommend this company.

Thank you for bringing this matter to our attention. Upon receiving your review, our team promptly initiated a comprehensive investigation, and we are eager to share our findings with you.On 01/08/2024, ************** conducted a diagnostic assessment for a potential appliance leak. Following a thorough examination, no issues were detected, and the service was duly compensated with a cash payment. Additionally, we dispatched ************** on 01/09/2024 for a secondary inspection, which again confirmed the absence of any underlying problems.Subsequently, the customer contacted our office requesting a refund of $69.00, citing resolution by another service provider. While we are willing to accommodate refund requests, it is imperative that we receive documentation validating the alleged misdiagnosis of **************. Despite multiple requests, the customer declined to furnish such documentation, insisting on granting the refund based solely on her verbal explanation. We understand that the customer does not have an email address; however, we recommended using a relative's email address to send us the required document. Unfortunately, the customer refused and instructed our representatives to proceed based on her verbal claims.Despite the lack of documentation from the customer and against our policy, we proceeded with issuing the refund, scheduled for delivery by month-end. Despite facing challenges in terms of communication due to the absence of an email address and cellphone number from the customer, we diligently communicated our processes via phone calls, extending our efforts beyond regular office hours on 02/16/2024.We wish to reiterate that despite the lack of conclusive documentation, we have honored the refund request and remain committed to customer satisfaction. Our company is prepared to provide any necessary documentation attesting to the competency of ************** and the processing of the refund. Our company will also use this review to improve our customer service skills to ensure that we provide the best customer service in the market.We trust in BBB's ability to address and potentially dismiss these unfounded allegations swiftly.Thank you.