Business ProfileforCali Climate Mechanical

I am very disappointed in how un-professional this business handled our work. We unfortunately had our furnace break over the winter months, and getting an appointment was difficult which can be forgiven around the holiday times, but also more urgent given that we had a newborn baby in a very cold house.They did come and perform a diagnostic, found we would need a new furnace, and relayed they would send a report to the insurance company for their findings. After a week, no report. Two weeks, no report sent. We began calling daily but when finally being able to speak with someone, they hurriedly got off the phone with my wife and never called back. All the insurance company needed was for the report to be sent, and without it we were stuck. Ultimately after 3 weeks they claimed they were unfamiliar with this kind of furnace (according to the insurance rep who did call me), and we would need a new contracting company, putting us back at square 1. Not surprisingly, no call from this contractor was ever made to us about it. I wish they could have relayed right away so we could have made new arrangements.I would recommend not using this company, unreliable and quite honestly upsetting showing their treatment of a family with a newborn baby.