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          Find a Location

          Ria Money Transfer has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileRia Money Transfer

            Money Transfers
            Multi Location Business
            BBB accredited business

            Contact Information

            7000 Village Dr Ste 200

            Buena Park, CA 90621-2287

            Visit Website
            (562) 345-2100

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            Customer Reviews

            1.44/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            83 complaints closed in last 3 years

            35 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/12/2015

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers currency exchange, check cashing, bill payment, and money transfer services.

            Business Details

            This is a multi-location business.

            Find a Location

            Ria Money Transfer has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              7000 Village Dr Ste 200, Buena Park, CA 90621-2287
              Years in Business:
              28
              Business Started:
              1/30/1996
              Business Incorporated:
              5/16/2016
              Accredited Since:
              6/12/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • RIA Financial Services
              • Continental Exchange Solutions Inc
              Related Businesses
              Business Management
              • Mr. Juan C Bianchi, CEO Money Transfer Segment
              • Mr. Shawn David Fielder, President/CEO
              • Mrs. Luz Lapeyre, Chief AML Officer
              • Ms. Teresa E Ascarate, Manager
              • Mr. Complaint Department, Complaint Contact
              • Mr. Jacob Thompson, Consumer Protection Manager
              • Mr. Alex Ketter, VP Compliance
              Contact Information

              Principal

              • Mr. Juan C Bianchi, CEO Money Transfer Segment

              Customer Contact

              • Mr. Juan C Bianchi, CEO Money Transfer Segment
              • Ms. Teresa E Ascarate, Manager
              • Mr. Complaint Department, Complaint Contact
              • Mr. Jacob Thompson, Consumer Protection Manager
              • Mr. Alex Ketter, VP Compliance
              Additional Contact Information

              Fax Numbers

              • (562) 345-1887
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              83 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/24/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I made a transfer of funds to a recipient in **** on July 7th, and even though *** showed the transfer as completed within a few hours, the recipient never received the funds. I contacted Support, who initiated a request for proof of payment from the recipient bank and they said it takes up to 10 days. More than 10 days later, I contacted *** again for an update, and they said the bank had not responded yet. I've tried to initiate a reversal because the recipient has waited too long for resolution and *** needs a better way to handle situations like this. They said they have to wait for a response from the recipient bank, but there's no way to know how long the bank will take to respond. The recipient asked for a transaction "voucher" with transaction details, and *** could not provide that either. I have no idea when this will be resolved and *** is not willing to reverse the transfer.
              Read 82 More Complaints

              Customer Reviews

              25 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bryan A

              10/18/2024

              I attempted to send my mom money. A speedy transfer ******* to *******. When my mom went to pickup the money it was listed as "processing refund". I called *** so they could explain the issue. After a considerable amount of time waiting on the phone - enough time for me to drive to *******, the *** said that a lock was put in my account to protect my ********************** after a series of frauds that day. I highly doubt it, considering I was the only one in line waiting to get my money. There is no alert on their website for this "on-going" issue. The *** wanted to hang up with me before I received my money because he had other customers, as if I wasn't a customer. Poor quality of service and unable to do a transaction. They for sure lost a customer for life.
              Read 24 More Customer Reviews

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

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