Business ProfileforThe Cheesecake Factory

On 10 16, 2024 I made an order of over $100 as I was working at a nearby hospital. After picking up my order my drive home was an hour. Once home and prepared to eat my order, I realize I was given white rice instead of brown rice. I cannot consume white rice. I immediately called the restaurant. Ask for the manager on duty. Who informed me that they were out of brown rice so they made it with white rice. She apologize for the mistake and said they would remake my order. I explained I lived an hour way and will only be down there when scheduled to work at that nearby hospital. She said it was no problem. I returned today to place my order and was given the third degree in the middle of a lobby full ofpatrons by ******* (manager on duty). I was made to feel as though I was lying and repeatedly asked three times to be exact if I was offered a gift card. I explained that I was never offered a gift card. After the fourth time of asking me the same question I clearly stated either you can make my food or give me my money back. At that time, the manager stated Ill remake it this time but next time. I advised her that it would be no next time. I returned after some light shopping to obtain my order. Again after arriving home, my order was incorrect. It had zucchini in it and the original order stated no zucchini. I had no extra sauce and most importantly I was not giving any bread. I still could not consume the meal as it had nit been prepared the way I paid to have it prepared.