Business ProfileforPlushBeds

I purchased the Natural Wool Mattress Topper, because it was advertised as having a 3 inche loft (thickness). It does not. it has only an inch or less in some areas and 2 inches at the highest point on the edge, and that is when it is fluffed. I sent numerous emails and one email with photos of the two inch edge. I was told to fluff it, to get a three inch loft. No fluffing is going to make 1 inch of wool 3 inches thick. It is not a quilt that I would sleep under, it's a bed topper that was advertised as being 3 inches thick. I was lied to, and Plush Beds does not want to compensate me for a deceptive product. This was the last reply I received from them. "Our manufacturing team would again kindly request that you provide other clear pictures of just the topper itself (with measurement), after fluffing it up, and placed on a flat surface without any bedding or other materials around it. This will allow us to get a clearer view of the thickness." I already sent pictures. I'm not going to do that again. When people purchase a couch with three inch cushions to sit on, they do not expect to have to fluff them every time they get up from sitting, same with a bed topper. I want to lay down on 3 inches of cushion not some kind of fluffy full of air 1 inch of wool stuffed sheet. A no star rating!!!