Customer ReviewsforK-9 Ballistics, Inc.

Crooked scam of a business!!! I am a very wronged customer. Their warranty practices cheat the customer out of money. I paid $270 for high end quality scratch and bite proof dog bed and in the end the bed failed after 15 minutes with my dog in the crate and the replacement from their warranty failed after 2 days. The replacement bed they recommended which was their best product, costs more than what the business was willing to give me in ordinance to their warranty, $126 refund. I was only entitled to the recantulguar cover. If I wanted their top of the line bed I would have to pay an additional $40 dollars. I tried to resolve this over the phone and emails. All that was regurated back was basically you lose we upheld our end of the warranty. This is a very poor attitude to have as a business. Their sole job should be in creating and promoting returning customers and positive word of mouth so that the business can grow and thrive. Instead I was given the warranty information which I already knew with a cold heartless and quite unempathic way!!! The loss of $270, which to the average blue collar family tjese days, is a lot of money. This business failed me in the end as a customer. I understand they sent me the cover and gave me the warranty without any hiccups but the result was the same their best products are not as durable as their website claims to be. This business should be ashamed of themselves.

Buyer Beware… I purchased the deep den dog bed for my two dogs and they loved it. Sadly it was discontinued. The replacement oval bolster dog bed came out and I bought 2. I expected my dogs to have the same great experience. To my shock and dismay it was quite the opposite the quality was greatly diminished and there were several safety concerns. I tried calling to speak with management but they never called back. So I left a 1 star review to warn others however they removed my review within 24 hours of posting. So a few days later I tried again and once again they removed the review. I then lodged a bbb complaint about the misleading way they post their reviews and tried one more time to contact the seller. This time I got management and it was confirmed that they do not approve all reviews. Which gives a very tainted view of their product. Please know not only is the material thinner on this new bed but the pillow does not fit snugly into the base making it easy for diggers to remove the pillow. Both the bed base and the pillow have a zipper with a pull. One of my two dogs got their paw caught in the loop of the pull and had the pillow attached to his paw the other chewed the pull off and nearly choked. Be warned if you have small dogs.

Excellent product but comes at a high price. They honor their warranty.

False advertising Review by Anonymous User I ordered the orthopedic 7in rectangular bed XXL and the description said it had dual zipper covers. ( which is the main reason we got it ) when it arrived it did not have dual zipper covers. We sent an email to the company and they just told us , oops sorry it doesn’t come with that, we fixed the description, just return it if you don’t like it. They did not make any effort to make this right except offer us the standard 30 day return policy that they offer to everyone. After waiting over a week for a $300+ dog bed, I expected more. Considering the inconvenience and the size of the bed that I have to figure out how to get the inflated mattress back into a box They are requesting us to have returned to them. ( xxL) very disappointed in the Customer Service

This company is the worst about getting in contact with them after the purchase of an item from them. No return phone calls, no return emails, no return text messages. All I want is a warranty claim form to submit to them. That website displays web page not found so unable to do a claim.

Like other reviewers, this company offers false promises and crappy products. My small terrier dug through one of their dig resistant, crate pads in less than two days of use. When I contacted the company about this, they offered a replacement but refused a refund. If your product does not work as described why would it work the second time? Is your cost on the product so low that you would rather just send our more product than refund the customers. It makes sense given the product qualtiy is not what they say it is. This is terrible business practice and false advertising of their products. DO NOT BUY or do business with this company. Their website is full of fancy marketing and shady practices.

The WORST quality products ! Misleading advertising.. I bought the dog beds and chew proof harnesses . The dog bed is ugly with cheap monogram on it and made of rubber like upholstery that even digs don't want to lay on and the harnesses were able to be chewed through in 3.23 SECONDS !

They claim their pads are strong enough to withstand diggers, scratchers and chewers. My puppy chewed through one within less than 3 weeks and since it was under warranty they replaced it. My puppy obviously learned it's weak spot because she did it again within a week. When I contacted K9 Ballistics for a refund they said since they replaced it once under warranty there would be NO refund. This is terrible customer service because what they're doing is promising lies, giving you replacement lies and keeping your money. $89 for nothing but a hard mats with holes in them. I'm sorry I ever scrolled upon their ad.

BEWARE of K9 Ballistics. Last week, Friday, I ordered two (large) Chew Proof Armored™ Dog Crate Pads. I promptly called the company and spoke to "Bianca" to change my order to two (extra large) Chew Proof Armored™ Dog Crate Pads. Instead of stopping the order, she stated the order was already shipped and I had to accept delivery, and then return the two large pads, subject to shipping charges of $30.00 X 2. At that point, I was dismayed with the self-centeredness K9 Ballistics was willing to portray. I received the two (large) Chew Proof Armored™ Dog Crate Pads this week. I filled out the applicable form on the K9 Ballistics website and submitted it, but I did not receive any return labels in my inbox. I called the company and spoke to "Francisco". He showed no interest in my complaint(s) and my suggestion to change K9 Ballistic's self-centeredness. He ultimately informed me that he had to get off the phone to help other customers. I had to call the company back because unlike other companies, it took a long time to receive the labels. On top of that, Francisco did not email me the discount code in case I still wanted to exchange the two large pads for two extra large pads. Again... K9 Ballistics is very self-centered. Unfortunately, unlike their competition, K9 Ballistics has shown they are extremely money hungry as well. Again, BEWARE!