Business ProfileforK-9 Ballistics, Inc.

Crooked scam of a business!!! I am a very wronged customer. Their warranty practices cheat the customer out of money. I paid $270 for high end quality scratch and bite proof dog bed and in the end the bed failed after 15 minutes with my dog in the crate and the replacement from their warranty failed after 2 days. The replacement bed they recommended which was their best product, costs more than what the business was willing to give me in ordinance to their warranty, $126 refund. I was only entitled to the recantulguar cover. If I wanted their top of the line bed I would have to pay an additional $40 dollars. I tried to resolve this over the phone and emails. All that was regurated back was basically you lose we upheld our end of the warranty. This is a very poor attitude to have as a business. Their sole job should be in creating and promoting returning customers and positive word of mouth so that the business can grow and thrive. Instead I was given the warranty information which I already knew with a cold heartless and quite unempathic way!!! The loss of $270, which to the average blue collar family tjese days, is a lot of money. This business failed me in the end as a customer. I understand they sent me the cover and gave me the warranty without any hiccups but the result was the same their best products are not as durable as their website claims to be. This business should be ashamed of themselves.