Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

The Factory Appliance, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Factory Appliance, Inc.

      4188 Carpinteria Ave Ste 19 Carpinteria, CA 93013-3307

    • The Factory Appliance, Inc.

      PO Box 488 Summerland, CA 93067-0488

    • The Factory Appliance, Inc.

      4647 Carpinteria Ave. Carpinteria, CA 93013

    Business ProfileforThe Factory Appliance, Inc.

    Major Appliance Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business is a home appliance store based in Carpinteria, CA. The Factory Appliance, Inc serves customers in Carpinteria, Montecito, Santa Barbara, Summerland and Goleta.

    Business Details

    This is a multi-location business.

    Find a Location

    The Factory Appliance, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Factory Appliance, Inc.

        4188 Carpinteria Ave Ste 19 Carpinteria, CA 93013-3307

      • The Factory Appliance, Inc.

        PO Box 488 Summerland, CA 93067-0488

      • The Factory Appliance, Inc.

        4647 Carpinteria Ave. Carpinteria, CA 93013

      Location of This Business
      4188 Carpinteria Ave Ste 19, Carpinteria, CA 93013-3307
      BBB File Opened:
      4/1/1990
      Years in Business:
      39
      Business Started:
      1/1/1985
      Business Started Locally:
      1/1/1985
      Business Incorporated:
      3/6/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 43422 for this business, issued by BHGS (formerly BEAR) Bureau of Household Goods and Services

      These agencies may include:

      BHGS (formerly BEAR) Bureau of Household Goods and Services

      4244 South Market Court, Suite D

      Sacramento CA 95834-1243

      (916) 999-2041

      Fax: (916) 9217279

      https://bhgs.dca.ca.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Maytag
      • Factory Appliance, Inc., The
      Business Management
      • Ms. Laurie Chamlee, Bookkeeper
      Contact Information

      Principal

      • Ms. Laurie Chamlee, Bookkeeper

      Customer Contact

      • Ms. Laurie Chamlee, Bookkeeper
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jenn W

      1 star

      10/31/2022

      Customer service is non existent. The options on their web-site don't work like the live chat. Hours on the site are 8am to 7pm however at 6:30pm they delivered an automated message saying it was after hours. They website also doesn't recognize my modal number MVWC565FW1 The next day I tried the live chat and it wasn't activated and wouldn't load. It took a week for me to receive an email response with a phone number I was to call 1-800 - 344-1274. There I was emersed into 5 minutes of prompts only to sit on hold for now , 40 minutes, listening to recordings and excuses that they are experiencing an unusual amount of calls. After 45 minutes, a recording came on telling me I will be on hold for at least 29 more minutes. After 5 more minutes of waiting THEY dropped my call. I will not be purchasing Maytag or Whirlpool products ever again and I will be contacting the BBB and Lowes. When I went to file a complaint, in order to submit, I had to register my with "Socials" to submit it. Why do I have to register with "Socials" to submit this complaint?

      Local BBB

      BBB of the Tri-Counties

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.