ComplaintsforClipper Card

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The call service number the waiting is more than an hour - UNBEVEILABLE - the worst on the planet. No one is available to help you. The customer service in Embarcadero is also useless, unable to help! My pending cash value worth $211 got expired? I'm unable to use the app because my cash value has expired. Then my other two cash values are just sitting there waiting to get expired. The Clipper card is waiting for the free money that I earn that I'm unable to use.Now, I registered a new card. My old card vanishes; there you go, clipper card, you've earned $633 free money from my pocket. No one seems to care. I've waited, I've waited, no customer service is available, and I've been waiting on the phone for more than an hour.

  Customer response

  12/09/2021

  All: I would like to withdraw my complaints.  I was able to resolved the issue, and it's all good now.  Thank you for taking my complaints.
  
  Sincerely,

  Emmanuel

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In Fed 2020, I requested balance transfer from my adult clipper#xx10 to my senior clipper. It was pending, but I did not know and did not tag my senior card, and had not used any cards until Oct this year due to Covid-19. This resulted in the order expired, the $10.35 returned back to card #xx10, the *** value disappear, the adult card #xx10 has been blocked and deleted from my registered online account. After calling the Clipper many times, I filled a complaint in last month. On 11-15-2021, Clipper responded by BBB email that informed me: "The request for the order to be re-added was submitted and generally takes 24-48hrs to be completed ". Since then, 20 days have passed, the order has not been completed. Why? I have no choice but file this complaint again, and hope that Clipper company can pay attention to the following issues:(1) I registered two adult clippers online on the same date years ago, but card #xx10 was deleted by Clipper. I tried to re-register it, but I am not allowed to do it. This may be the reason why the transfer cannot be completed. There must be a way to solve this issue.(2) When transfer was re-ordered, my entire complaint might not be forwarded to another group, that group could think that the transfer has been done because the senior card transaction history shows a $10.35 credit added on 11-13-2021, (which was actually ordered last month, from the card #xx09 still shows online.) I purchased two adult cards on the same date, they have the same cash value of $10.35. Their card # are almost the same, except the last two digits: xx10 vs. xx09 (this is a proof that both are mine). I requested two transfers with the same amount in different years, last year and this year. $10.35 from #xx09 this year is done, but $10.35 from #xx10 (requested in Fed last year) has not. #x09 is still online, #x10 is no longer shown. My complaints are about #xx10. Clipper should pay attention to detail. My request is simple, complete the transfer. Thanks

  Business response

  12/09/2021

  We are in receipt of the consumers follow up and will be happy to address the noted concerns. The business completed the transfer request and the value was loaded to the Clipper card.  Based on the consumers transaction history $10.35 loaded to the card cash balance when tagging on 10/13/21 and again on 12/8/21.  The $10.35 that loaded on the 12/8/21 tag was originally added on 11/15/21.  As noted in the previous response, for the account balance to update the consumer would have to use the Clipper card by tagging on a fare gate or device.  Prior to 12/8 the last travel taken was 11/10 prior to the value being added on 11/15/21.        

  Customer response

  12/09/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I waited for 20 days, but did not see the $10.35 pending, that was why I did not tag my senior clipper until 12-08-2021. Thanks.
  
  Sincerely,
  
  Min ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩