Business ProfileforCycleBoard Inc

I received my Cycleboard ***** on August 9 2024 and everything seemed great until I went to charge it and it will not charge. Ive gone back-and-forth with customer service via email and they sent me a replacement charger which did not fix the problem. It took 6 days to receive the ******* from the time they said they would send it. After the replacement charger didn't fix the issue, they asked me to open up the board and send them pictures of the fuses which I did and they determined that they were ok. Then they asked me to fully charge the battery and take a measurement of it. I dont have the tool to do that and the battery wont charge in the first place. Then I requested to return my board or for them to replace it, and they said they wouldn't do that because I was outside of the 14-day return period. When I emailed them on August 18th originally about the issue, it was within the 14-day return period as I received my board on August 9th, but they still won't honor that. They are now in the process of shipping me a replacement battery which I have been waiting now for 5 business days (August 29th until September 6th). When I emailed them two days ago asking why it hadn't shipped they said, "Your order is in the queue to be processed. We apologize for the delay we were out of the office for the holiday."When I call on the phone, nobody ever answers and I have left messages and I don't receive a callback. I receive email messages back from customer service but they take forever and they don't seem to have much interest in fixing this issue in a timely manner. As a customer, I don't feel valued at all. I am not a hard person to please. I sell and ship items daily myself and I know how sometimes things can go sideways. However, the way that this company is handling this situation is really bad in my opinion. I will be happy to update this review if they make things right with me.