Business ProfileforProTransport-1

At the beginning of the year, we experienced a premature birth, and our baby had to stay in the **** and undergo a minor operation at another hospital. As part of the hospital agreement, our baby was transferred by ********** 1, the ambulance service provider. Everything went well at the time, and we were satisfied with the service. However, we were surprised to receive a bill from Protransit 1. We had initially arranged for installment payments, but they suddenly canceled the installment plan and demanded the full payment. When we contacted them, they claimed there was a system error and reinstated the installment plan. We believed we had made the first payment, but they had trouble processing the transaction on their end. Due to their error, we are now facing collection issues, and our credit score will be affected. Our attempts to reach their customer support were also unsuccessful as the calls kept getting disconnected, making it difficult to explain our problem to them. It has been a week since we raised our ticket, but they have not taken any action. Additionally, we are receiving frequent calls from the collection agency urging us to settle the deal, and they claim that Protransport 1 frequently has such issues, implying that we should make the deal with them. We are disappointed with Protransport 1 for being unresponsive and causing a negative impact on our credit score.