ComplaintsforDaniel's Jewelers
Jewelry Stores
HeadquartersMulti Location Business
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
S M C/Daniels Jewelers Date of Incident: December 23, 2022 Account Ending in: ******XXXX Complaint: An unauthorized account was opened with S M C/Daniels Jewelers on December 23, 2022, due to identity theft. I have filed an identity theft report and lodged a complaint with the *****Please investigate, close the fraudulent account, delete any related derogatory credit reporting, and confirm that this issue has been resolved.Business response
11/06/2024
We're sending a fraud claim packet to the email address on the BBB dispute. This packet outlines all the required documents to start our investigation.Initial Complaint
10/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm disputing this account on my consumer report .This is not my account . The address associated is not my address .Attached to this complaint is supporting documents, affidavits and or other relevant information.Business response
11/06/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud.
To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the customer must complete and sign in accordance with federal requirements.
The consumer may also contact our offices and speak to *****, who handles fraud claims at ************.Initial Complaint
10/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im not liable for this debt. I do not have a contract with ****** Jewelers. They did not provide me with the original contract as requested.Business response
10/29/2024
We are unable to locate a record of such a request within our system. To obtain a copy of the application, please contact our offices directly at ************ to initiate the process.
The information we furnish is required to be complete and accurate. Ms. ******* has the option to dispute any incorrect information he believes may have been reported by contacting us, the credit reporting agency, or both.
To submit a dispute with us, provide detailed information explaining the specific inaccuracies and the basis for his claim, along with any relevant documentation supporting his claims. This may include receipts for debit, checks, or cash, as well as copies of his credit report highlighting the disputed information.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
******* 3750
*********************
Ms.******* can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax:**************
Experian:**************
TransUnion:**************Initial Complaint
10/17/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Daniels Jewelers, I do not have a contract with ***************** services, they did not provide me with the original contract as I requested.Business response
10/17/2024
We are unable to locate a record of such a request within our system, nor do we have any affiliation with ***************************. To obtain a copy of the application, please contact our offices directly at ************ to initiate the process.Initial Complaint
09/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, which has caused me significant financial and emotional distress.Under 15 USC 1681 Section 602, I have a right to privacy regarding my financial data, and it should be handled confidentially.Additionally, per 15 USC 1681 Section 604(a)(2), consumer reporting agencies cannot share account information without my explicit consent, which I have not provided.The errors related to DANIELS JWLS have harmed my financial standing, and I request immediate correction.Furthermore, according to 15 USC 1666(b), creditors are prohibited from marking credit card payments as late under certain *************** are my account details for reference: Account Number: *********** I urge you to review my account promptly and correct these inaccuracies in compliance with federal law.Failure to resolve this matter quickly may result in legal action. I look forward to your immediate response and resolution.Sincerely,****** ****** *******Business response
09/30/2024
We understand Mr. ********* concerns, but we want to assure him that we followed our company's financing procedures. The information we provided to credit bureaus must be accurate. Mr. ******* can dispute any information that is believed to be incorrect by contacting us, the credit bureau, or both.
To file a dispute with us, please provide specific details about the inaccuracies and supporting documentation. This could include receipts, checks, or cash records, as well as copies of his credit report showing the disputed information.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
******* 3750
*********************
Mr.******* can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************
Experian: **************
TransUnion: **************Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a formal complaint against ***************************** for an unauthorized account that appears under my name. This account was first reported on my credit file without my consent or knowledge, as detailed below:----DANIELS JEWELERS ,open date: Nov. 21, 2016, account ************************** multiple attempts to resolve this issue directly with Credit ********************** and through disputes filed with the credit reporting agencies, the account continues to negatively impact my credit score and financial well-being. I have neither entered into any agreement with ***************************** not authorized any third party to do so on my behalf. I request the BBB's assistance in mediating this matter to ensure the immediate removal of this unauthorized account from my credit records. This action is necessary to correct my credit history and prevent further harm to my financial reputation. Thank you for addressing this significant issue. I look forward to your prompt response and a resolution to this dispute.Business response
09/25/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud. To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the customer must complete and sign in accordance with federal requirements.
The consumer may also contact our offices and speak to *****, who handles fraud claims at ************Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On september 2nd I went to Daniels Jewlers in the ************ to purchase a necklace. I had told the lady that was helping me, her name was ***** that I had only wanted to leave a $300 dollar down payment. she said okay, she ran my credit. She then later told me that I had to leave at least $400. I told her I couldn't do that and that I was fine with leaving without the jewelry. She insisted that I still get the necklace. She told me to download the app Klarna. she had told me that they had just partnered up with ****** and that I can use that to leave the down payment. I had never heard of or used Klarna before. I handed her the phone and she set it up for me. I had told her that I needed the money that I had and that if she was sure that the app wasn't going to take the whole 400 dollars out of my account multiple times. she said No, that it would split the 400 into payments and it would only take the initial payment that was due that day. so I went ahead and continued with the app. she said it all worked. I went to check my bank account immediately after and the app had taken $400 out of my bank account. I told the worker that was helping me that it had taken it out and she didn't know what to do. she called her manager and she as well couldn't help me. they were trying to refund the money from the klarna app to my bank account and they didn't know how. I left the store with no jewlery and $400 stuck on the app klarna. They told me to come back the following day and that they were going to be able to give me my money back. I came back the following day and they still weren't able to figure out how to get my money back. All they said was that they were sorry and that they were still new to the Klarna app as well and that this had never happened before. they told me that the 400 is still on klarna and I can still use that balance to purchase items online. that's not what I wanted or needed to do with that money. so I left with no Jewlery and $400 stuck on an appBusiness response
09/27/2024
We are please the store has made contact with Mss. *******, with the attempt to resolve the issue.Initial Complaint
09/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address the errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has led to substantial financial and emotional *********** outlined in 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to be handled with confidentiality.Moreover, under 15 USC 1681 Section 604(a)(2), no consumer reporting agency is allowed to disclose account details without my express consent, which I have not given.The inaccuracies related to S M C/DANIELS JEWELERS have adversely impacted my financial situation, and I am requesting immediate correction.Additionally, 15 USC 1666(b) states that creditors cannot report credit card payments as late under certain conditions.For your reference, my account details are as follows: Account Number: ****************I urge you to conduct a thorough review of my account and promptly correct the errors in accordance with federal regulations.Failure to address this matter promptly may result in legal action. I look forward to your swift resolution.Sincerely,***** *******Business response
09/18/2024
The information we furnish is required to be complete and accurate. Mr. ******* has the option to dispute any incorrect information he believes may have been reported by contacting us, the credit reporting agency, or both.
To submit a dispute with us, provide detailed information explaining the specific inaccuracies and the basis for his claim, along with any relevant documentation supporting his claims. This may include receipts for debit, checks, or cash, as well as copies of his credit report highlighting the disputed information.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
******* 3750
*********************
Mr.******* can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax:**************
Experian:**************
TransUnion:**************Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 *** 1681. S M C/DANIELS JEWELERS Account# *********** has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Business response
09/11/2024
The information we furnish is required to be complete and accurate. Mr. ******** has the option to dispute any incorrect information he believes may have been reported by contacting us, the credit reporting agency, or both.
To submit a dispute with us, provide detailed information explaining the specific inaccuracies and the basis for his claim, along with any relevant documentation supporting his claims. This may include receipts for debit, checks, or cash, as well as copies of his credit report highlighting the disputed information.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
******* 3750
*********************
Mr.******** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax:**************
Experian:**************
TransUnion:**************Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a copy of my consumer report and noticed some late payments on an account that I am requesting to be updated to paid on time, never late. The account is as ****************************** JWLS - 41322418089****Your organization has contravened my consumer rights as outlined in the Fair Credit Reporting Act (FCRA), specifically 15 USC 1681. This violation has caused me emotional distress and has recently induced suicidal ideation; therefore, I request that this issue be resolved in a fair and equitable manner, in accordance with the principles and provisions of the FCRA.15 U.S. Code 1666b - Timing of payments (a)Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.Your agency is the creditor and the open end consumer credit plan is the credit card account of the consumer, which is me. Late payments cannot be reported if the consumer was not notified 21 days prior to the due date. It should state "mailed or delivered" to the customer.In addition to being in violation of federal law, the reported late payments have harmed me by defaming my reputation and constitute aggravated identity theft on the part of your agency. This is because I did not provide written consent for you to report this information, which is a clear violation of the Fair Credit Reporting Act's permissible purposes section (15 USC 1681b(2)).I am demanding you to notify the consumer reporting agencies to correct the above late payments from my consumer report to a status of paid on time, never late.Business response
09/04/2024
We contacted ****************** at the provided number and confirmed that he was unaware of the complaint and had no further inquiries.
The information we report is required to be complete and accurate. ****************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.
To submit a dispute, please provide detailed documentation outlining the specific inaccuracies and supporting evidence. This may include receipts for debit,checks, or cash, as well as copies of his credit report highlighting the disputed information."
Send the information to:
C/O Customer Accounts
**********************/*********************************************
P.O.Box 3750
*********************
***************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax:**************
Experian:**************
TransUnion:**************Business response
09/04/2024
We contacted ****************** at the provided number and confirmed that he was unaware of the complaint and had no further inquiries.
The information we report is required to be complete and accurate. ****************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.
To submit a dispute, please provide detailed documentation outlining the specific inaccuracies and supporting evidence. This may include receipts for debit,checks, or cash, as well as copies of his credit report highlighting the disputed information."
Send the information to:
C/O Customer Accounts
**********************/*********************************************
P.O.Box 3750
*********************
***************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax:**************
Experian:**************
TransUnion:**************
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Customer Complaints Summary
100 total complaints in the last 3 years.
50 complaints closed in the last 12 months.