ComplaintsforDaniel's Jewelers

• Initial Complaint

  08/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They did not respect their own policas for return. As the contract. Te merchaindaise its a very bad quality. Their employes lie and trick the client Just for sale and get a comission. Because the boss teach so.

  Business response

  09/03/2024

  After our conversation with Mr. ********* we are glad to have reached a mutual and satisfactory agreement.

  Customer response

  09/12/2024

   
  Complaint: 22195143
  
  I am rejecting this response because:

  No/I did not reach an agreement with the store that satisfies my complaint. I just want the contract to be fulfilled, to return the items and to not disappoint the Latin people. my native language is Spanish. Based on that, when I presented my complaint I was probably not clear, something that I could see with the annoyance expressed by the saleswoman who is also the supervisor, something that she made very clear. So I will try to be clearer. When purchasing the items that I bought at the jewelry store and tried to return the same week, they denied me the return service according to their terms, which surprised me but I believed in the saleswoman and trusted that it was a store that did not scam his clients. Because you don't have the contract or the receipt, trust their words. What caused the complaint is the quality of the jewelry, which is turning black, but I found the contract and when I saw the terms I realized that I was deceived, not only deceived but manipulated, into not fulfilling the contract. To complement my complaint I express the following: 1. transaction details receipt# ******* sales person: b738 ***** *. 2. I tried to return the items the week of purchase which surprised me because I had read the terms but because I did not have the contract I could not debate or argue about it. 3. The saleswoman kindly offered that I could exchange it but the jewelry was only worth twice as much and the watch told me not to exchange it because it had a commission from the ***************** for 200 dollars from what I remember. 4. Not wanting to affect the saleswoman, I agreed to a change which was not to my complete satisfaction but was the least worst.5. When I found the receipt to see the terms and the discoloration of the jewelry, I called the jewelry store's headquarters, which they did not resolve or contact me, I made the claim to BBB as a result I received a call from the saleswoman who wanted to resolve the issue. matter on which we have not reached any agreement, nor have they resolved anything.
  
  Sincerely,
  
  ******* ********

  Business response

  09/17/2024

  We`ve been unsuccessful with our attempts to contact Mr. ********* we encourage Mr. ******** to contact the store manager at our 

  La Mesa store ************** or call ************** to contact the store manager at our El Centro store, they both speak Spanish and are ready to provide you with a resolution.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a ring through Daniels jewelers inside the *****************. I was asked if I wanted to sign up for the finance insurance which I specifically told them no that I had a stable job and they left it at that three months later I see I been getting a charge for $60 a month for finance insurance!!!!! When I call their financial department I am rudely told that theres nothing they could do and if I want I can take it up personally with the store where I purchased!! So I go to the store after some back and forth Im finally told nothing can be done until a manager is there when I ask when will that be Im told they dont know!!! Really nice way to steal from your loyal customers **********************! Ive been a customer for about eight years now after this experience and the s***** customer service I will definitely not be going back and definitely will be seeking legal action if not corrected

  Business response

  08/30/2024

  A satisfactory agreement has been reached with **********************; we have reached out to inform him there is one final step to be completed by him.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with DANIELS JEWELERS, I do not have a contract with Midland Credit Management **** they did not provide me with the original contract as i requested.

  Business response

  08/13/2024

  Our records indicate **************** has previously filed a fraud claim with us. We sent him an email requesting supporting documents to start our investigation, but we haven't received a response. Well resend the required fraud claim forms to the mailing address that is provided.
  
  Please note that we are not affiliated with any company with the name of Midland Credit Management *****

• Initial Complaint

  08/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to urgently address errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, resulting in significant financial and emotional distress.According to 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account information without my explicit consent, which I have not provided.The inaccuracies associated with S M C/DANIELS JEWELERS have adversely affected my financial situation and require immediate correction.Please also ensure compliance with 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific circumstances.For reference, my account details are:Account Number: ****************I request an urgent review of my account, prompt correction of these inaccuracies on my credit report, and strict adherence to federal laws governing my information.Failure to address these issues promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*************************

  Business response

  08/09/2024

  The information we report is required to be complete and accurate. ****************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.
  
  To send to us, provide detailed information that explains what ****************** believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information he is disputing.
  
  Send the information to:
  C/O Customer Accounts
  **********************/*********************************************
  P.O.Box 3750
  *********************
  
  ***************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
  
  Equifax: **************
  Experian: **************
  TransUnion: **************
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 10 karat necklace for $4676.20 On July 6, 2024. I was unsure if it was good decision to make but the employee who sold it to me (****************) said if i changed my mind i would have 10 days to return it. So i went ahead with buying it and a week later i realized the necklace was starting to shows signs of wearing/pieces flaking off.. being real gold it shouldnt do that.. So i Went in the mall and walked up to the counter and told them about my issue... I said I would like my money back and they said not a problem, but that they could not be the ones to do it and were unable to "bypass the system" i Looked at them and said okay no problem, then what are we gonna do about this and they said to come back on Wednesday which was the 17th of the month and that the manager would be able to help.. So I showed up on that day, and the manager was there. she proceeded to tell me that it had been 11 days stating that 10 days was the latest you could return something.. I looked at her, very upset, saying and repeating what the other employees had told me, and she said that what they had said was not true and that they did not need to be there, and they could have returned it.. So i called the district manager and was told a completely different story and that I didn't even have a 10 day return window at all... i feel like noone at the business should be working there or have the title they have since ive been lied to so much i dont even know the truth.. I'm being taken advantage of.. i paid cash so i dont see the issue.. I'm extremely upset and a simply problem is turning into such a big problem...

  Business response

  08/05/2024

  The issue has been resolved to the satisfaction of both parties.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have reached out several times to this company to get this discrepancy corrected and they are still claiming fraudulent information on my credit report. They have accused me of an account that I am not aware of and for several years this issue has prevented me from moving forward to get credit with other companies. To make matters even worse it's considered a charge off on my credit report, a charge off is considered a certificate of indebtedness; therefore calling it income and that is not reportable and must be removed. They have been reporting to all three of the bureaus and opting out and or reaching a solution has not been an option with this company. They have been using my information, and I'm reaching out for a solution so that this can finally be resolved. Also I need to be compensated for my pain and suffering with this company. I'm requesting the balance that they say is due be issued to me $3,382 sent to my address for all of the financial strain they have not just put on me but young family as well.

  Business response

  07/18/2024

  We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud. To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the customer must complete and sign in accordance with federal requirements.
  The consumer may also contact our offices and speak to *****, who handles fraud claims at ************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I not liable for this debt with CITICARDS CBNA I dont have a contract with CITICARDS CBNA they did not provide me with the original contract as I requested.

  Business response

  07/25/2024

  This is ******`s Jewelers, we are not affiliated with CITICARDS CBNA .

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  account was paid off June 12, 2024 they have my transunion credit report reporting balance $680 and the balance is $0 they have my Equilfax reporting $493 and balance is $0

  Business response

  07/03/2024

  We`ve taken action by sending an update of **************** payment history and current balance to the three credit reporting agencies. The update may take up to 30 days to appear on **************** credit tradeline.
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I, *******************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.Since this debt is disputed pursuant to the Fair Debt Collection Practices Act you are required to cease all collection of this alleged debt which includes reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX I hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft also DID NOT consent to you reporting information in my name to the consumer reporting agencies.

  Business response

  07/03/2024

  Notice: Please be advised this communication is for informational purposes only and is not an attempt to collect a debt. 
  We processed ************ request to opt-out of sharing personal information.
  We understand that she may have concerns regarding her credit report. We want to reassure ********** that we follow credit reporting rules that are consistent with FCRA requirements.
  If, after reviewing her credit report, she believes there may be inaccuracies or discrepancies with the information we reported, we encourage her to file a dispute directly with the credit bureau in question. The three major credit reporting bureaus in the ************* are:
  Equifax: ************************
  Experian: *************************
  TransUnion: ***************************
  In addition, we will send a fraud packet to ********** if she believes the account was opened without her knowledge. This packet includes forms that are to be completed and signed by ********** in compliance with federal guidelines.
  ********** may also contact our offices and speak to *****, who handles fraud claims at ************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with DANIELS JEWELERS, I do not have a contract with DANIELS JEWELERS, they did not provide me with the original contract as I requested.

  Business response

  06/24/2024

  Our records shows that the consumer has filed a dispute with the credit bureaus.
  
  We have mailed out a fraud packet the address listed on the dispute that is required for initiating a fraud claim.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩