ComplaintsforDaniel's Jewelers
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for paying the available balance to ****** jewelers due to there was no contract for them to uprise or to pay them and get charged a ridiculous amountBusiness response
06/24/2024
While we acknowledge ************** concerns, we would like to reassure him that we adhered to our inhouse financing application guidelines.
The information we report is required to be complete and accurate. ************ has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.
To send to us, provide detailed information that explains what ************ believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information he is disputing.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
P.O.Box 3750
*********************
*********** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************
Experian: **************
TransUnion: **************Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Unauthorized Credit Inquiry Complaint Dear ***/*****,I am writing to file a formal complaint concerning an unauthorized credit inquiry that has been reported on my credit report. This inquiry was made by Daniels Jewelry, listed as "Daniels Jewelry" under the category of Jewelers, on August 21, 2023. I did not authorize this inquiry, and I am concerned about its potential impact on my credit score and the possibility of identity theft.Details of the Unauthorized Inquiry:Company Name: Daniels Jewelry Category: Jewelers Date of Inquiry: August 21, 2023 Nature of Inquiry: Unauthorized credit check Impact of Inquiry:This unauthorized inquiry has not only impacted my credit score negatively but has also raised concerns about the security of my personal financial information. I am unaware of any legitimate reason for this company to access my credit report, and I suspect it might be a case of mistaken identity or unauthorized access.Actions Requested:Removal of the Unauthorized Inquiry: I request the immediate removal of this unauthorized inquiry from my credit report to prevent any further damage to my credit score.Investigation: I urge an investigation into how and why this unauthorized credit check occurred without my consent.Attached Documents:Please find attached copies of:The credit report section showing the unauthorized inquiry.Any correspondence with Daniels Jewelry, if applicable.A copy of my identity verification (redacted for sensitive information).I have also sent a copy of this complaint to Daniels Jewelry and expect their prompt response to clarify and rectify this situation. I trust that the BBB will assist in resolving this issue effectively and ensure that such incidents do not recur.Thank you for your attention to this urgent matter. I am willing to provide further details as required and look forward to your swift action.Business response
06/26/2024
The issue has been resolved to the satisfaction of both parties.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased two gold bracelets-one in November 2023 and the other in December 2023. Both bracelets were very cheaply made and very expensive at the same time. They are both currently broken due to the quality of the jewelry, and it has barely been six months I have had the jewelry.Business response
06/18/2024
We are pleased our customer service team is working with *****************, to resolve the issue to the satisfaction of both parties.Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this account from my credit report. Please help me in this matter. S M C/DANIELS JEWELERS ,OPEN DATE: Jul 01, 2020.ACCOUNT NUMBER:850218XXXXX.Business response
05/13/2024
We received the necessary documentation to begin our fraud investigation.
The consumer will be notified of the results once we have completed our investigation.Initial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to formally dispute inaccurate information contained in my credit report, specifically concerning late payments erroneously reported on an account that has been paid in full. Pursuant to the Fair Credit Reporting Act (****), I am exercising my right to request an investigation into these inaccuracies.Upon reviewing my credit report, dated May 3, 2024, I discovered late payment notations associated with the following account:Creditor Name: S M C/DANIELS JEWELERS Account Number: *********** Date Opened: Nov 12, 2018 Date Closed: July, 2020 I wish to emphasize that I have never been late on payments for this account. Furthermore, the account in question has been paid in full, and there is no outstanding balance or ongoing financial obligation associated with it.As outlined in the ***** I hereby request a comprehensive investigation into the accuracy of the late payment notations on this account. This investigation should include, but is not limited to:Verification of the accuracy of the reported late payments with the creditor.Examination of any documentation provided by the creditor to substantiate the late payment claims.Confirmation of compliance with all relevant **** guidelines and reporting standards in relation to the reporting of late payments on accounts that have been paid in full.I assert that the inaccurate reporting of late payments on a fully paid account is damaging to my creditworthiness and financial reputation. Therefore, it is imperative that this matter be resolved promptly and accurately.I request that you investigate this matter thoroughly and, if the late payment notations are found to be erroneous, I ask that you remove them from my credit report accordingly. Additionally, I request a revised copy of my credit report reflecting these corrections.Thank you for your attention to this matter. I anticipate a timely resolution in accordance with the **** guidelines.Sincerely,**********************************Business response
05/06/2024
The information we report is required to be complete and accurate. ********************** has the option to dispute any inaccurate information reported by contacting us, the credit reporting agency, or both.
To send to us, provide detailed information that explains what ********************** believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit,checks, or cash, as well as copies of his credit report that details the information he is disputing.
Send the information to:
C/O Customer Accounts
**********************/*********************************************
P.O. Box 3750
*********************
Mr. Sherrills can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************
Experian: **************
TransUnion: **************Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased from Daniel's Jewelers at ************************ **************************************************************** a diamond and sterling silver bracelet this bracelet is not sterling silver as. it shows in the pictures I have sent you it is peeling real gold or real silver does not peel when I try to get a refund for this merchandise they refuse to give me a refund and stated that I could make an exchange but I'm not happy with products that they sell or the quality of the products and so I had asked them since I'm paying for a lifetime warranty can we just replace it when they refuse to give me a refund and they said yes and when she wrote up the ticket it still said exchange now my problem with the exchanges that they said that if I change it then sale will be final there's nothing I can do about it so if the product is of low quality once again then there's nothing I can do I'm asking the Better Business Bureau to help me resolve this issue Daniel's Jewelers is selling jewelry at a high price that is not real when I refuse to accept the ticket because they not put on it replaced instead of Exchange the manager told me that she would no longer work with me and that if I don't leave the store they were calling Security on me please help me in getting a refund on this item as per it's within 30 days of the purchase and also the store is actively engaging and deceptive business tactics to their customers I also inform them that I wanted to refund my item and to close my account with them and they are refusingBusiness response
05/01/2024
April 28th Mrs. **** visited our store, a few options have been provided, we are waiting for her to make a decision, she is can contact store manager with her decision.Customer response
05/02/2024
Complaint: 21628414
I am rejecting this response because:I had spoke to assistant manager ****** and notified her I would come down in a day or so to return the bracelet for a refund when I arrived at the store the store manager said that ****** no longer works at the store and try to pressure me into exchanging the bracelet for another when I was adamant that I wanted a refund she told me that I would have to wait for corporate to tell me how much my refund was for minus the interest fees I paid $300 in total and she stated that I would only get about $209 back. Personally I would prefer not to deal with the current store manager because of her rudeness
Sincerely,
*****************Business response
05/06/2024
The issue has been resolved to the satisfaction of both parties.Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help meinthismatter. -------- DANIELS JEWELRY 06/17/2022 ----------Business response
04/16/2024
We received ************************ fraud claim. She will receive the results within 5-7 business days.Initial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this **** with charter communications, I do not have contract with DANIELS JWLS, they did not provide me with the original contract as i requested.Business response
04/18/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud.
We will be sending the consumer a fraud packet to initiate the fraud claim, which includes forms that are to be completed and signed by the consumer in compliance with federal guidelines.
The consumer may also contact our offices and speak to *****, who handles fraud claims at ************
Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
03/08/2024 The day that the watch was sold I was confused on why the price went up so much. I asked why and all they did was ask me to sign all the paper and gave me the receipt. Then after that they gave me the watch. Once, I went home and looked at all the papers, I noticed that that they had to take out three different loans to get the watch. I went back a few days later and wanted a refund and explanation. They said, no refund allowed after ten days and you sign that the watch is not refundable. They did not explain it at the time that they sold me the watch. Also, the watch was sold without a Certificate of authenticity and a rewinder. They said, I dont know where it is at, I am going to have to look for it. They took advantage of me as a senior citizen and as someone who has a hard time with english, do to it been my second language.Business response
04/18/2024
All Rolex watcher are Final Sales. Customer was notified of the return policy, customer`s signature indicates that she was aware of every step of the transactions. Rolex ************* watch warranty card with information was given to her on the day of the purchase. Rolex watch REWINDER was never has been part of the sale. Store Manager and associates treated the customer with respect and was served professionally.Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am reaching out to report a critical issue of identity theft involving my personal and financial information. Unauthorized use of my driver's license, Social Security Number, and credit/debit cards has occurred.I seek the urgent support in addressing this matter by facilitating investigations, ensuring the security of my accounts, and assisting in the removal of all fraudulent transactions and inquiries from my records.-------DANIELSJEWELERS, Nov. 21, 2016, 2746227****,_------Business response
03/29/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud.We will be sending the consumer a fraud packet to initiate the fraud claim, which includes forms that are to be completed and signed by the consumer in compliance with federal guidelines.The consumer may also contact our offices and speak to *****, who handles fraud claims at ************FirstPrev.NextLast*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
100 total complaints in the last 3 years.
50 complaints closed in the last 12 months.