ComplaintsforSlay Glam Box

• Initial Complaint

  10/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I've been waiting for my box that was never sent. All they tell,me is shipping issues laws and yet I see other people receive their box. I reached multiple times with no resolution

  

  Business response

  10/24/2024

  Hello,

   

  Thank you for reaching out. Shipping has resumed and we sent and email with updates. We do appreciate your patience during the pause as we navigate through the new process. We are actively shipping out boxes daily and tracking is issued every 3 hours. We are working as quickly as possible to issue all tracking numbers. 

   

  Thank you, 

   

  Team Slay Glam Box 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up to receive the monthly subscription beginning in June. By the end of July, I received no boxes. I paid for these months and up until today 9/12/2024 I have not received any products or a refund. I want to be reimbursed the total I paid. I was ignored for weeks until receiving a reply with no solution offered. I followed up today and received a reply saying this has been addressed numerous times. That's laughable and I have all the messages backing up what I am saying.

  

  Business response

  09/12/2024

  
  
  Thank you for reaching out to us. We understand your concerns regarding the subscription and the shipping delays due to recent regulatory changes.
  
  We want to assure you that you will receive the two boxes included in your subscription. Although our policy does not provide for refunds for periods when service is paused, we are actively addressing the delays and working hard to get your shipments to you as quickly as possible.
  
  We have been communicating these updates via email and on our social media channels to keep all our customers informed. We appreciate your patience and understanding during this time.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact our customer service team.
  
  Thank you for your understanding.
  
  Sincerely,  
  

   

  Team Slay Glam Box
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a 6-month, 6-box prepaid subscription package on February 9, 2024.I have only received one box in total (February's box), which was delivered on March 14th.Subscription boxes were released and went out to other customers for March, June, and July, but not to me. These boxes were posted all over *************'s social medias, and I have seen several unboxing videos on ******** I've sent ************* multiple emails and instagram dm's and have been ignored.I cancelled my subscription from renewing on June 11th. I have been more than patient, but I don't care to be blatantly ignored.

  

  Business response

  08/22/2024

  Hello,

  
  

  We regret to hear about the missing boxes. Please note that our subscription service was paused in April and May, and we did not receive any prior communication from you regarding missing boxes for March.

  
  

  While we do not offer refunds for prepaid subscriptions, we will expedite the shipment of the missing boxes via priority mail within 5 business days. For any further assistance, please reach out to our customer service team at *****************************************************.

  
  

  Thank you for your understanding.

  
  

  Best regards,

  
  

  SLAY GLAM BOX

  Customer response

  08/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer response

  09/13/2024

   I am rejecting this response because:
  
  Hello,
  
  I'd like to see what I can do about reopening complaint #********. I accepted the resolution to have products mailed within 5 business days on August 25th, which was 14 business days ago. A tracking code was created on 9/4, and Slay Glam Box has yet to send the product. They are now saying it will be sent at the end of the month. Each time I try to reach out, I am met with more excuses why things are being delayed. I am concerned I will never get my product, or my money back.
  
  *********************
  

  

  Business response

  09/13/2024

  Your tracking was already issued. End of month is a general idea of when shipping might be complete 

  Customer response

  09/18/2024

   Better Business Bureau:
  
  I previously accepted the resolution the business (Slay Glam Box) previously offered of "we will expedite the shipment of the missing boxes via priority mail within 5 business days", on August 25th.

  The business (Slay Glam Box) has not delivered on this promise, and is now saying shipping will take place at the "end of September". 

  I have reviewed the new response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  If the business (Slay Glam Box) does not ship all missing boxes by 9/30/24, this complaint will be reopened.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Thisis the second time this has happened. I have requested a a refund through contact information from the website and no response. I just want my money back.

  

  Business response

  08/02/2024

  Hello,

  sorry for the delay in our shipping process. We have communicated a pause in billing and shipping. We are unable to issue any refunds once fulfillment has your package. It has already been fulfilled. Tracking will be emailed. It's impossible to retrieve a package after it was already fulfilled in bulk. 

  Customer response

  08/12/2024

   I am rejecting this response because:
  I requested a full refund in the amount stated. The company has taken my money but has not sent the product. 
  
  

  

  Business response

  08/12/2024

  Hello,

   

  We apologize you are not completely satisfied with our service. We do not offer refunds per our policy when signing up. We are unable to refund once the boxes are fulfilled as there are hundreds and the team will not be able to retrieve the box. 

  We do allow you to cancel the subscription 24/7 on oir website prior to billing. We apologize for the inconvenience as we transition our company and all our indie brands to follow the new *** requirement. 

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have two separate subscriptions from slay Glam box. They have been billing me monthly since March of this year for each one and I have never received one single product. I do not do Instagram or ******** which is a poor way to communicate with your customers. I did however communicate through email and got a response saying that 2 months had been shipped and I would receive an email with tracking and shipping information, this was June 10th 2024. I never received any tracking information and I reached out to them again which they said both months had been shipped even though I am many months into being billed. Now it is July and I have been billed again never receiving one single product tracking or shipping number from this company. Today I canceled both subscriptions from them but I would like a refund for every single month that I have paid them since March of this year. I appreciate that they reached out to me through email but everything that they have told me has been untrue and no follow-up with an email with tracking or shipping information. I've heard good things about their products for the people that received them but I have never received anything so at this point, even though I was excited about the subscription, I just want my money back and to be done with a company that operates this way. I noticed in some of the former reviews that they had shipping issues during the covid time but we are many years past that and there is no reason for poor customer service and shipping issues in 2024. *******************************

  

  Business response

  07/12/2024

  Dear ********,
  Thank you for bringing this to our attention, and we apologize for the inconvenience you've experienced with your Slay Glam Box subscriptions.
  Upon reviewing your account, we can confirm that you signed up on April 10, 2024. We did implement a temporary pause in our subscriptions, which affected the shipping schedule for several months. As a result, your June box will be shipped this week, and your July box will follow by the end of the month.
  Regarding your concerns about refunds, please understand that we have a policy of not issuing refunds once a subscription has been processed for the upcoming month or if a subscriber has chosen to skip a month. We communicate updates primarily through our social media channels, which may not have been the most convenient for you.
  We sincerely apologize for any miscommunication or frustration this situation has caused. We value your feedback and are committed to improving our communication and service going forward.
  If you have any further questions or need clarification on anything, please don't hesitate to reach out to us directly via email.
  Best regards,

  Customer response

  07/12/2024

   I am rejecting this response because:
  I have never received any products from this company at this time. My subscriptions are as follows and the dates I was billed, slay glam box/slay/combo April 11th $40.97, May paused by company, June 3rd $44.77, July 10th $47.01. nail it slay press on subscription April 11th $25.99, May paused by company, June 3rd $25.99, June 30th $25.99. I notified you through email on June 10th and you responded that tracking would be provided in a couple of days and this never happened. I contacted you again June 28th about no tracking provided and no product yet received, you responded by saying it has been sent but still no providing tracking or any products. July 11th I contact you and no product and ask for shipping and tracking number no response so I canceled the subscription later in the day. You have no problem processing our payments just delivering the product. You need to issue a refund when you take someone's money but do not give them any product because you haven't kept your end of the bargain. Your company chose to pause for the month of May. I have never chosen to skip a month. so despite your company policy if you never provide any product for a person after all of these months and much patience on my part you really need to give me a refund at the very least for all the effort I have had to put in to trying to retrieve my products. *****************************;
  
  

  

  Business response

  07/18/2024

  Our subscription was paused and posted April and ***************************************** resumed June. All subscribers were informed and social media was posted. We also extended almost subscriptions.

  Customer response

  07/22/2024

   I am rejecting this response because:
  
  You charged me for the months of April **** and July, I do not do social media and your claim that you have paused it for 2 months is a lie because the only month that you didn't charge me for both subscriptions was **** So if you paused for **** why did you still charge me for that month both subscriptions? This sounds like a well-rehearsed line from your company but the only thing I want from you is my products which still to this day have received nothing and no tracking order from your company. I want my money back or I want my 3 months of products, I don't want to hear your false promises and excuses. This should be embarrassing for you. The really unfortunate thing about this is that I was so excited to receive the subscription and the few that have received it say it is an excellent deal, but that does me absolutely no good if you keep billing me and I get nothing for it. You have to provide the products or give a refund otherwise that is called stealing. I don't want another false promise from you that they have been shipped because we both know that they have not been shipped. Please refund my money and do the right thing.

• Initial Complaint

  11/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I signed up for this a few months ago and have been charged for Sept, Oct and Nov. I have yet to receive anything. Not even a tracking number. I have sent about 15 emails, instagram and ******** messages and have yet to receive a response. I would prefer the product, but would be satisfied with a refund.

  

  Business response

  12/07/2023

  Hello,

   

  Sorry for the delay in reply. Your package was delivered December 4th. We have also included a free box for the inconvenience.

   

  Thank you! 

  Customer response

  12/09/2023

   I am rejecting this response because: 

  I am still owed 3 months and was charged again for another month rather than a free one. I received one box, which I am happy about and very satisfied with, but no tracking numbers or shipment details have been provided for the other months. If they are shipped and I am refunded for my " free' month I will be good. The lack of communication has been very frustrating, but I have been trying to be patient with all of this. 
  

  
  

  

  Business response

  03/29/2024

  Here's her tracking label. We will include some free items as well. 

  
  

  Thanks

• Initial Complaint

  11/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order # 4********* Signed up for a subscription box on 9/12 received the box on 9/28. I emailed the company as I was missing a eyeliner that should have been in my box. I was guaranteed all these products for $24 however I was missing an eyeliner valued at $19. The company on 9/28 advised via email they would send one out. The follow week I contacted them as I still haven’t receive tracking confirmation, They advised now it would ship the middle of Oct. I followed up mid October and they still didn’t get the eyeliners to replace. I asked if they could replace it would another product of the same value and they said NO. They received the product the following week found out on Instagram so I emailed them about my product was advised they would now send 2 replacement eyeliners. That was now over a week ago, I followed up to see when they might ship my missing eyeliner threes times in the past week and no response. I want my replacement eyeliner! Clearly this company has customer service issues, They wouldn’t replace it with something of equal value from the same ***** B company nor have they replaced my eyeliner value of $19. I want the $19 eyeliner or a refund of $19 so I can purchase it from the company.

  

  Business response

  11/09/2022

  Hello,

  
  

  Slay Glam Box is a $24/month subscription. Client has received 8 lipglosses, a Mulichrome Palette, A blush, and highlighter. Client was offered a replacement of the eyeliner once it was received from manufacturing as they were extremely high in demand and special ordered. 

  
  

  We offered client a FULL refund in exchange of our $24/box back. She declined to return items. We offered to send the items as soon as they were back in stock giving her 2 vs 1 eyeliner. 

  
  

  Client disputed charges with her bank. At this time, her bank will refund her and we are out of product and shipping. We cannot offer a further resolution.

  Customer response

  11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 183***33, and find that this resolution is satisfactory to me.

  On 9/28 I emailed the company about my missing product and I told Slay Glam that I loved the eyeshadow palette  that I did receive. I was advised the missing  eyeliner would be mailed that day, Never received it.  As far as offering a refund they knew on 9/28 I used the eyeshadow palette, They offered a refund if the palette wasn’t used, Which on 9/28 I advised  then I used the palette when I told them I was missing the eyeliner. Slay Glam Box stated  that my bank will refund my money  as I filled a dispute. I’m waiting to hear back from my bank regarding my dispute just for confirmation. 

  
  

  Thank you

  ******* ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩