ComplaintsforT3 Micro, Inc.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a T3 Edge Hair Straightener on March 26th 2024 and used the company provided prepaid shipping label to return the item within 30 days per their policy. I never received a refund for the item and contacted their customer support several times with them promising me they would provide an update, and most recently, them not responding. I just want a refund for the item I returned within their policy. Email correspondence with customer service attached to this complaint.

  Business response

  06/17/2024

  Please be advised that due to our recent website change previous orders payment methods could not be moved order to Shopify. The agent **** that has been working with *************************** escalated the refund issue for the return on May 10th. The Accounting team worked diligently to get all orders refunded. We do show that the order was refunded back to the Via card ending in 4082.

  Please allow 3-5 business days for the funds to reflect her **** card. We have resolved this issue. 

   

  Please let us know if you have additional questions or concerns.

   

  Warm Regards,

  
  

  Customer response

  07/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against T3, a company that sells hair styling tools, regarding their lack of transparency in their return policy and poor customer service.On April 13, 2024, I purchased a hair straightener from T3's website. However, I did not receive an email confirmation for this order, nor did I receive any tracking information for the shipment. Despite the lack of communication from the company, I received the package and decided to try the product. Unfortunately, the hair straightener did not meet my expectations, and I wished to return or exchange the item. When I contacted T3's customer service, they informed me that the purchase was final and non-refundable. This contradicts the information provided during the purchase process, as there was no clear indication that the item could not be returned or exchanged. Furthermore, when I requested the option to exchange the straightener for a more expensive model and pay the difference, my request was met with an unacceptable lack of response from the customer service team.As a consumer who spent over $100 on this product, I expected a higher level of transparency and customer service from T3. It is unacceptable for a company to fail to provide proof of their return policy during the purchase process and then refuse to accommodate reasonable requests for returns or exchanges. I kindly request your assistance in resolving this matter with T3. It is my hope that they will acknowledge their shortcomings in this situation and either provide a refund or allow me to exchange the product for one that better meets my needs.Thank you for your attention to this matter

  Business response

  06/03/2024

  Our records indicate that the customer's email was escalated to the ** Manager who did get the approval from the warehouse for the return of the order. Once the returned order is received the customers refund will be issued.

   

  Thank you,

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction #1 on 7/12 $172.19 Transaction #2 on 7/17 $164.37 These are not my charges. Ive never ordered anything from this company. Fraudulent

  Business response

  07/21/2023

  For any suspected unauthorized transactions related to T3 Micro, please contact your bank as soon as possible. They will have a process in place for protecting the compromised account and then contacting us directly if needed to arrange reimbursement. Please feel free to contact ********************************** for any additional assistance. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *********** I didnt receive this order and I called their cs and emailed with no response or whatsoever. Id like refund to be issued to original payment method

  Business response

  07/20/2023

  T3 Micro values the feedback of our loyal customers.  Upon further review, our records show that T3 Support is in contact with the customer via email to resolve the issue according to T3 policies and procedures.  Please feel free to contact ********************************** for any additional assistance. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been writing to T3 Micro for the past two weeks to inquire about having a return form emailed to me. I am looking to return the items from order *********** ($316.94) within the 30-day window. I noticed on the website that the instructions are to use the return form included in the box. There was not a return form in the box that was delivered to me. The items I purchased are not final sale items and I want to return them. The return window expires soon, but as I mentioned, I have been trying for two weeks to resolve this issue. I wrote to the company via email twice, via their website form once, and have been on hold via telephone twice with no answer. I left one voice message. If these products were not sold in stores like Ulta, I would think this company is a scam. Thank you so much for your help.

  Business response

  06/15/2023

  T3 Micro values the feedback of our loyal customers.  Upon further review, our records show that the customer received a prepaid return label for order number 22000435659 via email on 6/9/23 and the issue has therefore been resolved on that date accordingly.  Please feel free to contact ********************************** for any further assistance. 

  Customer response

  06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a T3 hair dryer for ****** after one year could not get to heat up. Applied for warranty they want me to cut cord send picture with code on it and plan on sending a used hair dryer as a repacment?? I told them if i cut cord i wont be able to dry hair until used one comes in??? And getting a used hair dryer from this company not sanitary at all I I told them please send the new dryer and i will send old one back asap... This warranty is ridiculous i have sent numerous emails and still nothing has been settled.. Thank you

  Business response

  06/12/2023

  T3 Micro values the feedback of our loyal customers and we stand behind the quality of our tools.  Upon further review, our records show that a replacement product was shipped to the customer and the issue has therefore been resolved as per latest emails with the customer on May 31, 2023. Please feel free to contact t3micro.com for any further assistance. 

  Customer response

  06/29/2023

   
  Complaint: 20084511
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered the T3 Volumizing Hot Rollers Luxe in Feb 6, 2021. I tried ordering directly from Ulta but their program would not allow me to enter the expiration date on my credit card. So I placed the order on Amazon. I tried using the rollers the next day and one of the rollers will not heat up. I contacted them to see if I could get a replacement roller. They refused because they said I did not order directly from ****. It is their product but they do not back their product. What I would like to happen is that they replace my one roller. I paid , $156.35 which is more than I would have had to pay if I could have ordered directly from ****.

  Business response

  03/27/2023

  Thanks for reaching out, *******. We're having a little trouble locating your conversation with our Support team, but we're happy to provide some general information in response to your comments. Depending on how you made your purchase on Amazon, it's possible that your rollers came from a third-party reseller. Since we're only able to guarantee the authenticity and functionality of items purchased directly from our authorized retailers, we are occasionally unable to provide warranty coverage for items purchased from a reseller. Feel free to reach back out if you believe this decision was made in error.

  Finally, we also sell replacement rollers on the "Styling Tools" section of our website. If you only need a few extra rollers, this would be a cost-effective way to obtain them.

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fake representation (advertised free gift on ******* no gift after submitting order)False leading. Not allowed to make any modification for the product without "final sale" or similar **** on product page, and customer service were not available at the time while customer cannot modify the order.

  Business response

  03/15/2023

  Thanks for reaching out to discuss this case further, ***. From reviewing your order, we can see that the gift wasn't included because your purchase amount didn't meet the required threshold of $150. Additionally, it looks like your purchase was made through our Blowout Sale. Unfortunately, the terms of this sale stated that it cannot be combined with additional discounts or promotions. Finally, regarding your request to update your order after it was placed, our website clarifies that this is not possible, regardless of whether or not our support staff is available at the moment. To provide the fastest delivery times possible, orders are immediately sent to our warehouse for processing once a purchase goes through.

  We're very sorry that we're unable to accommodate either of your requests, but we hope that you can understand our position. If you have any questions about our terms or policies in the future, feel free to visit our website at www.t3micro.com or contact our support team through your preferred channel.

  Customer response

  03/15/2023

   
  Complaint: 19325453
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ****

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 items from the T3 outlet I got confirmation of shipment and when I received my package I was missing 2 items the items I really wanted the curl id and smooth id in graphite at a discounted price with a case! I reached out and they reached back out stating it was sold out. What I think is not ok is I bought it the same day that t3 came out with the outlet page. Those items were still on the page at least 5 days after they launched the outlet store. I did purchase the same two items about 2 weeks before and asked if can just be price matched which they refused. I think its ridiculous that they still had those items stating they were in stock when they weren't. I believe I just got unlucky with not getting all my items, but instead of working with me or issuing me anything like a discount code I get nothing. I really liked T3 but after this I will no longer be purchasing from their site.

  Business response

  03/14/2023

  Thanks for reaching out with your inquiry and we're very sorry about the confusion regarding our inventory numbers at the time of your order. We strive to make sure our website is as updated and accurate as possible, so we regret your experience with this order. Our support management team is reaching out to you via email to discuss this matter further and see whether we're able to reach any kind of compromise, given your situation.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a flat iron that was on sale through ******** my money was withdrawn from my account and T3 shipped me an empty box ! The flat iron was not in it and after reading these reviews this is common. I have not been able to get in contact with them as the phone is dead with static and no return email.

  Business response

  01/23/2023

  Business Response /* (1000, 5, 2023/01/06) */ Hi *******. Thanks for reaching out and we were very sorry to hear about this issue with your shipment. We can see that you've been in contact with our Support team and that they've been able to expedite a replacement order that has been delivered. If you have any other questions or concerns, feel free to reach back out and we'll be happy to assist you further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩