ComplaintsforT3 Micro, Inc.

• Initial Complaint

  09/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a T3 featherweight hair dryer at the end of 2019. I have been trying to get in touch with T3 Micro for three solid months - no response on their customer service line, whatsoever. It just puts you on hold for eternity. About three months ago I was drying my hair and the dryer made a loud sound/ burning smell. It burned a small part of my hair off on the front left side of my head. It stopped working right after that happened and have been without the hair dryer since. Again, I cannot reach anyone, anywhere and would like a refund or shipment of a new hair dryer immediately. I have never had such a hard time getting a hold of a company. It's absolutely ridiculous and a complete waste of my time.

  Business response

  11/18/2022

  Business Response /* (1000, 5, 2022/11/01) */ We've already been in touch with the customer to resolve the issue, and we are happy to answer any remaining questions if she wishes to reach back out.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I made an online purchase at T3 Micro co, for a Diffuser, comb attachment and a storage tote, for a total of: 64.62 on 07/13/2022 processed on 7/14/2022 Even though my card was charged on the same day, I haven't received an email with a confirmation # or something stating that that got the money and are working on my order. 5 days later I not even have access to their website, it locked me out and it won't let me log back in, at this point it just seems that they just keeping my money and not delivering the product. I would like to get the product or my money back! Since I don't have anything from them saying that got my money this is what I got from my credit card statement: Transaction Reference Number ***************************************** ****************** Thanks, ********************************

  Business response

  08/05/2022

  Business Response /* (1000, 5, 2022/07/29) */ Hi ****** After pulling up your case, we can see that you've been in touch with our Support team since creating this complaint. Based on our latest response, it looks like you made the purchase under the incorrect email address, which is why you weren't receiving our automated messages. If you haven't yet seen this message from our Support team, it was sent on 7/21. From reviewing your tracking, we can see that your order was successfully shipped and delivered to your address ************ If you have any other questions, feel free to reply directly to your ticket for further assistance. Consumer Response /* (2000, 7, 2022/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I ended up receiving the items that I ordered, but it wasn't until provided the receipts from credit card ,showing where T3 had pulled the money out along with screen shot of the email on which they had sent a discount code, e-mail was correct otherwise why would I get a discount off from my order. T3 inputted wrong email, but of course instead of owning their mistake it's easier to blame others. Horrible customer service!

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed a warranty claim on a damaged barrels of a curling iron. In error I used the product number of the base on the return form, mistakenly placed a 8 and not a 6 on the product number). However In the description box on the claim that was very clear that they barrel of the iron was broken and needed repair and or replaced. I received an email to cut the cord on the base and send a picture of this so I did so. After I received an email a replacement was on the way, I disposed of both the base and the barrel as the barrel was broken and the base has no cord as I was directed to cut it off. So I have a "new" refurbished base and no barrel. I have spoken to several customer service members who have yet to resolve the issue. I spoke to ***** who felt that since T3 was also in error as they clearly did not read the comment box that I would be sent a replacement barrel. However she was to get with the ****** toy dept and call me by end of business. I had no hear from her for two days and called and was told sorry there is nothing we can do since you no longer have the barrel serial number, despite being sent a picture of the barrel which was purchased on T3 website so it's clear I purchased a legit iron. I was offered a coupon code for 50% off of a new barrel but that code did not work when I attempted to use it to pay out of pocket again for a new barrel that I should not have to replace. I had encouraged so many clients to utilize these products but no more. It is not right that I have to re purchase a product that was damaged and under warranty.

  Business response

  07/26/2022

  Business Response /* (1000, 15, 2022/07/26) */ Thanks for bringing this issue to our attention, *******, and we're very sorry to hear about the issues you've encountered with your iron. Our management team will be reaching out to you directly to confirm the current state of your claim and assist however possible. Consumer Response /* (2000, 17, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Per the company I will be receiving a new product in the mail.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order1 :*********** Order a dryer and blush but i figure out i didn't use the promo code. Request cancelled right the way after place. But next morning they said they already ship and is a final sale. Trying to call at the morning the phone always no one answer. Order2: Order a dryer and blush but find a better model suit for me. Request cancelled right the way after place. But next morning they said they already ship and is a final sale. Trying to call at the morning the phone always no one answer.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/14) */ Thanks for reaching out, ***. After reviewing your order history, we can see that three orders were placed on 6/7/22 and this information was promptly sent to our warehouse for processing. However, you reached out the next day to request a cancelation after the orders had already been accepted and processed by our warehouse. For this reason, we were unable to accommodate your cancelation request. From there, we can also see that these orders were placed on items that had been designated as "Final Sale" which means they are not eligible for a return or refund. We apologize for any inconvenience this may have caused. If you have any other information to add for our consideration, please feel free to reply either to this case or to your original thread with our Support team.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the T3 *********************************************** in November 2021. I was using the hair dryer about 1 1/2 months ago and it popped and I could smell a burning smell.It burned my long hair off to about 2 inches in the left side of the crown of my head. I took the dryer back to ******** and was told that this would have to be resolved with the company. They were unable to provide a number to the company and I have not been able to find any information for customer service for this company.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/06/14) */ Thanks for reaching out with this claim, ******, and we're sorry to hear about this issue with your product! To move forward, we'd recommend filing a warranty claim for this dryer on our website, here: ************************************ This will give us the best information to determine which options are still available to you. Once your claim has been submitted, you'll receive an automated copy of the claim, along with your claim number for reference. If you do not receive this message, please make sure to check the Spam or Trash folders of your email inbox. We look forward to working with you further and thank you for bringing this matter to our attention.

• Initial Complaint

  03/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order on February 3rd, 2022. They have not shipped the product in over a month, they have not indicated it is out of stock. I reached to them via email as their website suggested. They wont respond to email. Then emailed me asking how the support I received was.... They didn't provide me any support at all - none. I left multiple voicemails for their customer service as they never connect you to a human being, they only have you wait 3 minutes and then put you through to said voicemail. They have charged my credit card though. They have essentially stolen from me and left me with no recourse. I'm seeking the item to be shipped immediately.

  Business response

  04/08/2022

  Business Response /* (1000, 6, 2022/04/06) */ Thanks for taking the time to provide this feedback, ********. After looking into this further, we can see that you've been in touch with our team and your complimentary replacement order was processed, shipped, and delivered. This was also communicated via email, which you confirmed as having received on March 9. If you have any other questions or concerns about your order, please let us know. Consumer Response /* (2000, 7, 2022/04/06) */ The business has since resolved this issue. No further action required.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I originally filed a warranty claim on dec 25 as I had a crack on a portion of the curling iron. After over a month of me following up with them numerous times their solution was for me to cut the cord of my current product, send them a picture showing that the cord was cut and then they would send me a replacement that would be a refurbished product that may or not be the exact same model that I currently own. I do not find this as an acceptable resolution. What if I was to cut the cord and then never receive a new product? Or receive a product that is faulty. T3 should stand behind their products and if they are going to offer a warranty do not send refurbished products. I have recommended their products to several people but will no longer do so if this is how they are going to treat customers that pay a lot of money for their products.

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/02/22) */ Our warranty inventory consists largely of overstock products from authorized retailers, or tools that have been returned but are still unused. Since we cannot guarantee that the packaging has never been opened, we cannot technically refer to these items as "new." However, our inspection and sanitation process is very thorough and each tool has been tested to make sure it looks beautiful and performs flawlessly! If you send over the requested information and receive a product that you're unhappy with, please let us know and we'll do our best to make things right for you! Consumer Response /* (3000, 7, 2022/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) While that's great you try to provide unused tools, it does not help the fact that you want me to cut and further destroy the already faulty product. Then be without a unit until you decide to send me a replacement. I will no longer tell anyone about your products and in fact will tell people NOT to purchase your products as your customer service and warranty is very insufficient. Hopefully you can take this into consideration and have better solutions if anyone chooses to purchase your products in the future - although after reading this I don't know why anyone would. Business Response /* (4000, 9, 2022/03/07) */ This aspect of our warranty process was designed to protect consumers from any potential harm. If a product is not working as intended, we ask to see that the cord has been cut to ensure that it won't continue to be used. Additionally, this is intended as a convenience for you, so you won't need to worry about shipping the item back to us. However, if you'd prefer to send it back to us instead, feel free to respond directly to your ******* ticket and let us know. We'd be happy to generate a return label for you to use. Consumer Response /* (4200, 11, 2022/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I feel like you have one blanket process that isn't ideal for every situation. With a company that chooses not to have a store front for quick exchange, a more flexible return/exchange process would be ideal. Sending my item back is not an option, as again, it leaves the customer without a unit for the interim .

• Initial Complaint

  01/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a T3 Proi hair dryer on 1/4/21 for a total of $140.39. It arrived on 1/7/21. I used it for the first time on 1/8/21. The hair dryer did not work properly straight out of the box. There was a delay in turning on when the switch was flipped. Then the motor just stopped and started while using it. I immediately contacted the company on 1/8/21 via email. I did not receive a response until 1/17/21 in which I was told to file a warranty claim. I did that on 1/18/21. I still have yet to receive any further information from T3. At this point I want my money back because I don't trust the company or the product they are selling.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/02/23) */ Thanks for reaching out and we're sorry to hear about your experience so far. We can see that you were able to successfully file a warranty claim on 1/19/22 and that your claim was answered on 2/1/22. You should have received an email from ******************* with instructions on how to receive a replacement for your dryer. If you have any other questions about this, feel free to reply directly to your emails with our Support team and an agent will be happy to discuss this further with you.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My boyfriend purchased a set of curling irons for me on 12/11. When I received the package on 12/19, I realized it was the wands instead of the curling irons. I proceeded to bring the package to UPS to process the return and my Boyfriend immediately ordered the correct curling iron set that same day. I received an email from Diane from customer service saying that the automated system flagged the order as fraudulent, so i submitted the information requested. I tried multiple times to speak with customer service but they never answer the phone after at least a 30 min wait. My order was cancelled with no explanation and I've tried To message customer service and have not received a reply.

  Business response

  01/18/2022

  Business Response /* (1000, 5, 2022/01/06) */ Thanks for taking the time to leave this feedback, ******, and we're sorry to hear that the ordering process wasn't as smooth as you would have liked. We can see that you've been in touch with our ******* team, and our latest message was on 12/27/21, when we advised that an escalated case was being filed to obtain more information about this order, which is still pending final resolution. We haven't heard from you since this time, but if you have any other questions about the status of your escalated case, simply respond to your ticket with ****** and let us know.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩