Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mattel, Inc. has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mattel, Inc.

      333 Continental Blvd # M1-1426 El Segundo, CA 90245-5012

    • Mattel, Inc.

      P O Box 388 Webster, NY 14052

    • Mattel, Inc.

      Po Box 1229 East Aurora, NY 14052

    • Fisher-Price

      8400 Fairway Place P.O. Box 620010 Middleton, WI 53562

    • Mattel Inc

      10260 SW Greenberg Rd Ste 400 Portland, OR 97223

    Business ProfileforMattel, Inc.

    Commercial Manufacturers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    155 complaints closed in last 3 years

    58 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Mattel, Inc. has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mattel, Inc.

        333 Continental Blvd # M1-1426 El Segundo, CA 90245-5012

      • Mattel, Inc.

        P O Box 388 Webster, NY 14052

      • Mattel, Inc.

        Po Box 1229 East Aurora, NY 14052

      • Fisher-Price

        8400 Fairway Place P.O. Box 620010 Middleton, WI 53562

      • Mattel Inc

        10260 SW Greenberg Rd Ste 400 Portland, OR 97223

      Headquarters
      333 Continental Blvd # M1-1426, El Segundo, CA 90245-5012
      Years in Business:
      79
      Business Started:
      1/1/1945
      Alternate Business Name
      • Hot Wheels Collectibles Mattel Inc.
      • Crystal Rhapsody Barbie
      • Fisher Price, Inc.
      • Fisher-Price, Inc.
      Business Management
      • Suzanne Kelly
      Contact Information

      Principal

      • Suzanne Kelly

      Customer Contact

      • Suzanne Kelly
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      155 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      28 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marguerite D

      1 star

      11/11/2024

      No response to any of my inquiries. I purchased ********************************************. I received a Caucasian Ballerina Barbie so I returned it. First it took me two months of runs around to get a label to return the doll. Then I sent it off and never received any response. I even wrote to CEO or Company and Vice President of ***************** Nothing! The doll was a gift so I had to purchase from another vendor who was selling it cheaper and delivered the correct doll within days. I grew up on Barbie and have even collected historical Barbies as an adult. But unfortunately, I fear I will no longer purchase any from Mattel again.

      Mattel, Inc. Response

      11/14/2024

      We have searched our system and have an email from the consumer in December of 2023 about a different concern, which we assisted the consumer with. We've reached out again about this new concern.  We can also be reached at: ************************************************************

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.