Business ProfileforPinpoint Offers USA LLC

We entered an agreement with Pinpoint Offers USA to buy our property. The signed contract/agreement includes the agreed-upon term that Pinpoint Offers USA will pay off the remaining balance of our loan towards the solar panels on the roof of the property being purchased. The sale of the house completed escrow on 10/8/24, but Pinpoint Offers USA appears reluctant to pay the solar loan balance as they agreed. The balance remains unpaid and Pinpoint Offers USA is telling us they need to research with Legal. They have not been proactive in contacting us to confirm payment will be made, or to advise when it will be paid. The ************** reported it was the sellers responsibility to pay the loan because it was not recorded against the title, but the agreement clearly states the buyer would pay it. Also, Pinpoint Offers USA and the escrow company have known it did not have a lien against the house all along because it did not show in the title search. They requested the billing statement from us in order to get the amount to be paid and assured us throughout the process they would pay it, and that any overpayment would be refunded to us by the loan company. The actions of Pinpoint Offers USA not having paid on this loan yet contradict everything they assured us of throughout the process that it would be no problem for them to pay the solar loan as stated in the agreement.