Business ProfileforSeagate Technology

I have a Seagate hard drive, which is malfunctioning. I called Seagate's customer support number. An electronic a voice answered. It was difficult to understand, parts of what it said were chopped off, and it seemed to list products other than mine. It referred me to ********, where I submitted a request for tech support for my Seagate hard drive on an on-line form. I received an email stating crudely: "****** ********* resolved this as Won't Do." They didn't even have the civility to word their reply politely. I request that they "WILL do." I will repeat my request below: "(1) 99% of the files stored in my Seagate hard drive have suddenly disappeared, leaving just 4 or 5. (2) I can no longer initiate continuous automatic backup because there is no button to turn it on. (3) I replaced this hard drive with a new one , but the same 4 or 5 files appeared and, again, there was no button to initiate continuous automatic backup…. I REALLY need someone to call me, to walk me through this issue. I’m only available at WEEKENDS. It needs to be someone who truly understands the issue (not a level 1 agent) and who understands and speaks clear English. The phone number: ************ (USA). I would really appreciate your assistance.