ComplaintsforK-Designers

• Initial Complaint

  10/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The salesman came to negotiate with us 4-5 times the first 2 weeks in April . On 4-17-24 we signed the HOME ********** SALES AGREEMENT. for $22,091. On 6-11-24, the Sales Agreement was revised to $22,794.26 due to additional work having to be done K=Designers financed the ;loan and then in turn sold it to ************** unbeknownst to us/ We never received a bill and the next thing we knew we were receiving late notices from ************** and did not realize it was for us because we were not aware Judson Enterprises DBA: K-Designers had sold the loan. When we told the Contractor from K-Designers upon completion, that the tub was not the right tub, he said "this is the tub I was told to install!" He further stated that he had done his work accordingly and satisfactorily and for us to sign the paper so he could get paid and he was certain that K-Designers would do right by us. Little did we know that we would have a problem because we signed that paper! We wanted the door on the tub to be on the opposite end of the toilet because we bought the tub for my eldest brother ***** J. ******** who has been very ill since 2020 and in and out of the hospital every other month as well as is wheelchair bound a good deal of the time. All this information can be substantiated by the supported documents and Emory's medical records.

  

  Business response

  10/30/2024

  K-Designers would like to apologize for confusion about the loan process.  When the Customer signed the loan documents, the loan was through Ally, and was listed as such on the documents. Later this year, ********* bought Ally, so now all loan payments go to Synchrony.  K-Designers did not sell the loan, nor is it our responsibility to notify the customer of such changes. Both Ally and Synchrony informed all customers with pending loans in writing of the changes, so the customer should have received notice. This was not a change controlled by K-Designers. Regarding the issue with the tub, the door to the tub is manufactured to be where the plumbing is located in the home, and the electrical components are then located on the opposite end.  The Customers existing plumbing is located next to the toilet, so the tub door is located next to the toilet; however, the tub door opens inward and there is ample room to enter the tub in that position. Unfortunately, the tub cannot be manufactured in the way that the Customer said they specified. Also, the Sales person would have informed them of such conditions as they are all trained in the aspects of the plumbing location and tub structure. In order to have the tub door located on the opposite side of the toilet, the plumbing would have had to been moved to the opposite wall, increasing the cost of the job by at least by $4000, if not more, and would have been discussed with the Customer and written on the contract for the additional scope of work. In reviewing the contract which the customer signed and the work orders, there were no additional notes listing the Customer's preference for the tub door location, or for the extra scope of work.  K-Designers installed the correct tub listed on the contract and for which the Customer paid.   

  Customer response

  11/06/2024

  I am rejecting this response because:

  The Manager, the company and the salesman have not been forthcoming nor truthful!  The salesman was in training and he had to call the manager for practically everything numerous times (2,3,4,times) each time he came to our home and I am certain that our concerns relative to the fact that we wanted a 100% Acrylic tub (opposite the toilet and not fiberglass with Acrylic coating).  We asked for the door to be on the opposite end of the tub due to our very ill Brother who is wheelchair bound a good deal of the time!  I have a picture of the tub the salesman showed and told us this was the tub we requested and were getting; HE SAID NOTHING ABOUT THE DOOR HAVING TO BE NEXT TO THE TOILET OR ADDITIONAL COST WOULD ENSUE ...NOR DID HE M

  ENTIION ANYTHING ABOUT THE PLUMBING.  it was not until the contractor showed us the finished product that we discovered and told him that the tub door was not in the right place.  Our biggest issue is that we did not agree to an Acrylic Coated Tub with the door next to the toilet; this is critical as when our brother is wheelchair bound there IS NOT ample room for the both of us to lift him into the tub!  When we brought this to the Contractors attention. and questioned him...he immediately replied that this is the tub he was told to  install and he never put this kind of tub in before as he usually installs the tub which we requested to the salesman and I am CERTAIN that the Manager was aware of this being that the salesman called him regarding EVERYTHING! 

  I called the Manager and the salesman immediately and left messages via voicemail; they never returned the call  I called 3 additional times and left messages via voicemail with still no response.  I called a fourth time and left a message with the Managers assistant via voicemail; still no response!  I called a 5th time and his assistant answered the phone and I  reminded her of the call to her and that I had still not heard from the Manager and I asked to speak to him.  The Manager came on the phone and acted as if nothing was wrong and didn.t even apologize or acknowledge the fact that I had placed numerous calls to him!  We did not get the tub in which we negotiated for; we negotiated for an 100% Acrylic Tub with the door opposite the toilet for the reasons explained above and we respectfully want this issue resolved

  
  

  

  Business response

  11/13/2024

  The Branch Manager has been in contact with the customer and they are working on a solution. He has given her some options which she is considering.  He will follow up with her on Friday, Nov. 15th to finalize a resolution.

  Customer response

  11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  We reached an agreement and the matter is being resolved.

   

  thank You for your assistance.
  ***** & ******** ********

  ************

  
  

• Initial Complaint

  10/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract with K-Designers out of ***** to redo our master bathroom shower on May 2, 2024. They were to start the project July 18, 2024 to be completed on July 28, 2024. They contacted us to begin the work on September 9. An installer was here for 3 days left before completion because he did not have the correct product to finish the job. In addition he used a ****** ****** to take out the shower, thereby, putting holes in our kitchen ceiling and caused a leak putting more damage in our kitchen below the shower. When the installer left, he made notes of the repairs they still needed to complete. Which included, finishing the shower surround with something other than raw drywall, fixing a hole in the floor, and putting trim around the outside of the shower. The installer assured me they would make everything all right. That was on Sept. 11. We have called them several times. Every time they say they will be here by the end of the week. It is currently Oct. 27. Our contract stated that we would pay down upon completion of the project and finance they remaining over 12 months. They did not include items we paid extra for and they did not abide by the contract. They contacted the finance and said they completed the job and were paid 100%. We have disputed that payment with the finance company which is in the amount of $15,558.24. They have not completed the job. When they left upon the original install, I got notification from the finance company that 100% of the balance was financed (i.e. it appears they think the job was done).I have called them several times (as well as the finance company). I have sent them pictures of the work that still needs to be completed and they have not responded.

  

  Business response

  10/29/2024

  The ************ has the materials needed to finish your job, and they hope to be able to send an Installer back out to finish the job the first week of November. They have already discussed with you and agreed to reimburse you for the cost of the Kitchen ceiling repairs.  If you have not done so already, please submit your bill for the repairs to the ************ as soon as possible. Please contact the ************ if you have any further questions or concerns.  

  Customer response

  11/12/2024

  I am rejecting this response because: K-Designers did send a *** out 10/31 11/1 to complete ***airs / installation on our master shower.
  
  The *** did a good job and we are satisfied with the shower work.
  
  What remains is the kitchen ceiling ***air.  K-Designers has said they would pay for the ***air.
  
  We were unable to secure a ***airman until 11/15.  At which time I assume he will be able to ***air the kitchen ceiling.
  
  We will pay the ***airman and forward the amount to K-Designers.
  
  Once K-Designers remit payment to us, I will consider the matter closed.
  
  Thank you for all of your help in getting K-Designers to make this a priority!
  
  *** *****
  

  

  Business response

  11/12/2024

  K-Designers is happy to have been able to help you finish your project and to reimburse you for the ceiling repairs. Customer satisfaction is our number one priority. Please remember in the future to report any repair issues to K-Designers ************************************ right away. As stated in your Warranty Packet, all repair issues start with reporting it to ************************************. Please review the "instructions to Process a Service Request," as it contains the phone number and other information regarding how to report a repair need. We hope you enjoy your new shower. 

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Entered a contract on the 14th of August for 1 America's Dream Ultimate Grand Window and paid an initial deposit. Was notified in writing on October 4th they could not honor the original agreement to fit a single large window in place and issued a change of contract to substitute 3 separate windows in place. This is not desired substitution and substantial variation from the initial order and deposit paid. Submitted a notice of cancellation on October 7th (in accordance with their 3 day cancellation period policy on the change of contract) which I have not received an acknowledgement of after two weeks.

  Customer response

  10/27/2024

  Attached is the original contract, the change of contract sent by ************************************** the notice of cancellation we submitted in response, and a copy of the email sent.

  

  Business response

  10/29/2024

  Per K-Designers contract and policy, the signed and dated Notice of Cancellation, or other written form of cancellation or telegram, must be received by the local ************* no later than midnight on the third business day following signing the contract. There is no provision in the contract that states that the rescission date will be changed or altered if there is a Change of Specs to the original contract.  *** *****, who signed the contract and is the sole customer listed on the contract, did not submit a written form of cancellation, but instead had her Son send an email to K-Designers MT Branch Manager informing him to cancel his mothers contract. The Branch Manager immediately tried contacting *** ***** several times by telephone call; however, she neither accepted nor returned his calls. As she did not follow what was written and agreed upon in the contract,she is subject to paying 25% of the original contract price to K-Designers.  Since partial payment has already been made and the window had already been ordered and received by the *************, K-Designers is willing to refund her $2000 plus deliver the window to her at no additional cost, and she can choose to find a third party to install it or donate it to a charity of her choosing.

  Customer response

  10/29/2024

  I am rejecting this response because:
  We requested to have all communication in writing over email due to the confusion of repeated phone calls. The ********* Office in ******** has not responded to our email requesting a cancellation. ********* is unable to fulfill the original order and we have not approved the change variation so it is unclear how or why the window has already been manufactured. You have sold something you were unable to deliver and we aren't interested in a substitution.
  

  

  Business response

  10/30/2024

  K-Designers acknowledges that we did receive the written notice of cancellation by email;however, we have not yet received the letter attached to her complaint.Incidentally, both forms of written cancellation were sent by the Customers son, who is not listed on the contract she signed, nor did he provide written documentation of having Power of Attorney over his mothers affairs. Since the contract was signed by Mrs. ************** she is our customer; therefore,making the notice of cancellation drafted by her son null and void. Additionally, the Customer spoke to both the Branch Manager, and again to the ************* Administrator by phone call, requesting that the 3 lite window with sliders that was listed on the contract be changed to a 3 lite window with double hung windows. The Branch ordered the window on September 27, 2024, after she had requested the change by phone call, and received the window on October 7th.  The Change of Specifications dated on October 4th was only to finalize what she had already previously requested of them over the phone.  The ************* did not receive her Sons notice of cancellation email until 9pm on Monday, October 7th, at which time, they had already received delivery of the new window.  K-Designers has offered to refund the Customer $2,000 as part of the Cancellation agreement, and again the Customer may accept or deny receipt of the window at no additional cost. 

  Customer response

  11/03/2024

  I am rejecting this response because:

  K-Designers acknowledges that we did receive the written notice of cancellation by email; however, we have not yet received the letter attached to her complaint. (Response 31 Oct 2024)
  
  This is not true the attached screenshot clearly shows the email text along with the attachments:
  -              Original Contract
  -              Notice of Cancellation
  -              Change of Contract
  
  Incidentally, both forms of written cancellation were sent by the Customers son, who is not listed on the contract she signed, nor did he provide written documentation of having Power of Attorney over his mothers affairs. (Response 31 Oct 2024)
  Nowhere does it say that the buyer cannot have someone act on their behalf. Customer was ccd into and aware of all email correspondence.
  
  The Branch Manager immediately tried contacting Ms. ***** several times by telephone call; however, she neither accepted nor returned his calls. (Response 29 Oct 2024)
  Customer received no phone calls after the submission of the Notice of Cancellation and can prove this with a copy of her phone records. ********* did not try to contact Customer at all after the Notice of Cancellation was sent. Instead, one email was sent to her son asking to speak to him on the phone. He responded insisting on email correspondence only. No response was received. (see attachment 2)
  
  The Change of Specifications dated on October 4th was only to finalize what she had already previously requested of them over the phone. (Response 31 Oct 2024)
  As per K-Designers contract Note about Extra Work and Change Orders:
  Extra Work and Change Orders become part of the contract once the order is prepared in writing and signed by the parties to the commencement of any work covered by the new change order.
  
  As seen in attachment 3: customer DID NOT SIGN the changed order.
  
  Due to the many back and forth changes where K-Designers said what they could and could not do, the customer was not at all confident that what she wanted was what she was going to get.
  
  The ************* did not receive her Sons notice of cancellation email until 9pm on Monday, October 7th, at which time, they had already received delivery of the new window. (Response 31 Oct 2024)
  
  Monday 7 Oct was within the 3 day cancellation window. The fact that K-Designers had already ordered the windows without the customer signing the changed contract is not the customers fault.
  
  ********************** has offered to refund the Customer $2,000 as part of the Cancellation agreement, and again the Customer may accept or deny receipt of the window at no additional cost. (Response 31 Oct 2024)
  Customer would like her entire deposit refunded $4111.00 and does not want the windows.

   

  
  

  

  Business response

  11/08/2024

  K-Designers will issue a check to Mrs. ************* for the full amount of her deposit. The check request is being submitted and as soon as the ************* receives the check, it will be sent by ***** to the customer. Approximate timeline for the check to be sent is by the end of the week ending November 15th. This will finalize the cancellation of the job contracted with Mrs. *************. 

  Customer response

  11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  09/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About two years ago I got my windows replaced by k designs. In August of ********************************************************************************************************** June of this year someone finally came out to replace the cracked window only to find out that k designs had order the wrong window. It has now been over a year that I have been waiting on them to get my window replaced and only contacted I have with them is if I call. I just want my window replaced.

  

  Business response

  09/26/2024

  K-Designers ******** office has sent the sash out 4+ times with Installers & every time the customer was a no show / no answer. Due to her work schedule, working nights, it has been difficult  to contact her and schedule a time when she will be available. The ******** office has been advised to contact customer and have her arrange for a friend, family member, or neighbor to be there and to give them permission to sign off on the installation. The ******** office will contact her and make arrangements as soon as they are able to locate the sash and have another available Technician.

  Customer response

  09/30/2024

  I am rejecting this response because:the business has been told from the very first about my work schedule and has never worked with me for it. They may have called but I have only received one message from a **** even after they had been told they need to leave a message and what days, Thursday or Friday, that I am available. Even when I returned Jeffs call on 25 September 2024 he was not available and I was told he would call but still have not heard anything. 
  

  

  Business response

  10/02/2024

  The sash was re-ordered a second time on 9/26/2024. ******** did not give an estimated delivery date, but it is expected to arrive around the middle of November.  I will let the ******** office know what days you are available for installation and have them call you to schedule the date as soon as the new sash arrives. 

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm waiting for the proper screen for one of the four windows installed.I'm waiting for reimbursement for two ADT magnets discard with old window frame.Caulking around the new windows was not professional.Kept getting address as NE instead of NW.While cutting the fittings to frame the new windows, the dust/residue was all over the yard. I mailed the Customer Satisfaction Survey April 23, 2024. No contact from the company regarding the survey.

  

  Business response

  08/01/2024

  HI ******************,

  CUSTOMER SERVICE HAS ALREADY SPOKEN TO YOU ABOUT YOUR CONCERNS, AFTER WHICH, WE OPENED A  SERVICE TICKET TO COME BACK AND FIX THE CAULKING AND DO SOME CLEAN UP. WE RECEIVED YOUR SURVEY AFTER YOUR SERVICE WAS OPENED. THE SURVEY YOU SENT WAS DATED BY YOU ON MAY 20, 2024, AND RECEIVED SOMETIME AFTER THAT. IT ONLY LISTED THE SAME ISSUES WHICH WE SPOKE TO YOU ABOUT,  AND THERE WAS NEVER ANY MENTION ON THE SURVEY OR OUR PHONE CONVERSATION WITH YOU ABOUT A MISSING SCREEN OR WAITING FOR A REIMBURSEMENT.  WE WILL BE SURE TO ADD THAT TO YOUR OPEN SERVICE TICKET. THE *************** WILL CONTACT YOU TO SCHEDULE YOUR SERVICE APPOINTMENT AS SOON AS THEY RECEIVE ALL MATERIALS NEEDED TO COMPLETE YOUR REPAIR REQUEST, AND WE WILL HAVE THEIR BRANCH MANAGER REACH OUT TO YOU ABOUT YOUR REIMBURSEMENT. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had purchased 10 windows plus the sliding door (37k) on March 2024, sales person was very happy and when we asked if our sliding door will come with doggie door She confirmed that the sliding door will come just like the one we had, we trusted her and asked no more. Once their employee came to replace the new windows and doors they replaced a normal sliding door with no doggie door which for us is a must since we have 3 dogs and that was the reason we did checked with the sales person(******) we were told that K Designers do not work custom made doors, so isnt all this custom made? I questioned .The employees advised to talk to their manager because they had no other information about any doggie door, so I proceed to call the sales person and Manager stated the same thing, they do not work custom doors so why were we promised something that they dont work with, I tried to call our sales person for couple weeks with no response and no call back so I proceed to go higher and called directly to their office which it was late around 6pm and I was told by an employee to leave a voicemail because the office was closing and when She transfer me I was lucky enough that the branch manager *************************** picked up the phone and I told him my problem, He said the same thing they dont do custom sliding door (with doggie door) I explained that the sales person promised that and that we expected to meet their promise and I told him I believe ****** is not well trained and She was not aware they dont work custom doors and She promised me something She didnt know they couldnt meet I also told him She is not answering my calls not even my messages and He apologized and said that all this was a misunderstanding because He trusted his employee, however He said He wants all the customers happy and He gave me his cell number and said He could not do custom door but He asked me to purchase the doggie door and He will pay for it. And I was really happy that this company was responsable enough to meet their promises, however I purchased a new doggie door and sent all the information from the purchase and payment I made hoping to get reimbursed since my old doggie door doesnt fit anymore, I sent all this information to him as He advised me on 4/19/24 with no response, I have been leaving voicemails to his cell number several times and no response and He is just nowhere to be found.I would like the reimbursement for the doggie door and to let customers know that if everything is ok with the windows these people will answer their phones but when a concern or problem comes out they ***************** from you and You will never hear from them again and no matter what they promise dont trust them and get all in writing.I would like the refund of the new doggie door they promised I would have and since they did not made their promise refund for the one I purchased and ***************************** promised He will pay and now He doesnt answer my calls or messages.Thank you ***************************** Branch Manager cell *************

  

  Business response

  05/13/2024

  Hi **********,

  Thank you for your receipt. You will be pleased to know that a refund for the full cost of your pet door is being processed and will be sent to you as soon as possible. We apologize for any confusion this has caused, and hope you will consider K-Designers for future home remodeling projects. 

  Customer response

  05/14/2024

  I am rejecting this response because:

   

  At this point is hard to trust a person who promise to pay something and then vanishes, so if I dont get the payment my complaint will stay on reviews for future customers, once I received payment I will close this complaint but I dont want to be running and calling after someone that keeps ignoring, hiding or avoiding responsability.

  thank you

  ***************

  
  

  

  Business response

  05/17/2024

  Hi **********,

  Your check was sent out in the Mail on Thursday, May 16th, so you should be receiving it in the next few days.  The check was issued with the full cost of the pet door instead of half the cost as was originally agreed upon.

  K-Designers National Customer Service 

  Customer response

  05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had high hopes after talking with the salesman. After he reassured that they take pride in the work and have high standards. Also told me the job is not done and I don't pay the last amount until I am satisfied. Unfortunately it went down more every step of the way from there. They pushed the date 3 times after telling me when they planned to start each time. after I got home from work my wife isn't pleased that they made her pay them before they left and I could get home. They broke one of the window when taking it out which I understand happens but they left several pieces of glass out side and we found several small shards inside that was a issue since we have 4 kids (3 under the age of 5) it took 2 times of them coming out to get it cleaned up(we cleaned the inside). They also put a whole in my wall and instead of saying anything to us they moved our recliner in front of the whole. When they came back to fix it they only mudded the big hole instead of fixing it correctly. When I had the supervisor came he asked if we were ok with leaving it that way and I had to insist before they would paint the area they mudded. I also had to have them replace the top trim due to damage that they were going to leave. I am still fighting with them over the screens on the double hung window and blinds. First the screens. I was never given the option so I assumed with double hung I would have full screens so I could use both sides of the windows. Nope they installed a half screen instead (I would have been happy to pay for the full if they would have said something). Now the blinds. I fully expect they were going to reinstall my old blinds since I was replacing my windows. Instead they changed the width of the windows and none of my old blinds now work. They measured the windows at least 2 different times that I know off. If they know they were going to change the sizes they should have said something and I would have been happy to pay for new ones and had them install them.

  

  Business response

  04/30/2024

  Email from Omaha Production Manager on 4/30/2024, "I talked to him last week and told him we would get him new blinds for the window and also I have full screens ordered.
  The installer said the holes in the drywall were already there before they did the job but went ahead and patched them."  - The conversation with the customer and order for the new screens occurred prior to Customer posting the review and complaint. Production Manager has not yet ordered blinds, as he needs to send someone back to take measurements in order to make sure that he orders the correct size.

  *****************************

  K-Designers National Production Customer Service

  Customer response

  05/09/2024

  I am rejecting this response because: Sorry for the late reply as I must of missed the response email. I saw the email that came today saying the case is closed and I read K designers response. I just wanted it to be noted that the whole was not there before the job started and the technician that came to patch it admitted to my wife that he had caused the damage and apologized. And I did contact the supervisor before I filed my complaint. He said he would order new screens and have someone reach out to me to come look at the blind situation before he would commit to the blinds. This conversation took place 4 days before I filed my complaint. I have still yet to hear from them to let me know about the status of the screens or to have someone come out for the blinds. If he is going to hold true to what he put in his response message then I will approve and accept the offer to make it right and provide the screens and blinds. Communication on when that would happen would be nice on their part. 

  
  

  I will try to pay closer attention for the next email but please feel free to call before my response time runs up at **********

  
  

  Thanks!

  *********************

  
  

  

  Business response

  05/13/2024

  I've spoken with the Omaha Production Manager, and he is roughly estimating delivery of the new screens in about two weeks.  He would like to schedule his Field Supervisor to come out Thursday, May 16th to take measurements for the blinds so that he can get those ordered for you, and then once everything arrives at the ************** he will contact you to schedule the installation.  If you have any questions, please contact *** at the ************ at **************.

  K-Designers National Production Customer Service

  ***************************

  Customer response

  05/17/2024

  I am rejecting this response because: K designs did make it out today to measure the blinds today. Agreed that the blind and screen issues should have been brought up from the employee making the sale, as I am not a window expert and wasnt informed that the windows were changing size in width. The gentleman that helped today seemed like the first honest employee and actually took the time to understand what I was talking about. I am glad I designs is trying to make this right. This will be rejected until the work is completed. 
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The company K-Designers based out of ***************************************************************************************************) promised us that the contract was a non-secured loan, meaning our house would not be used as collateral. The rep that contacted us was *************************. But upon reading the agreement sent to us via docusign said it was a secured loan and would use our house as collateral. This was not agreed on. When we contacted about wanting to submit the cancelation paperwork, they have not responded to our calls at all. They only gave 3 days to cancel the contract, but refuse to answer our calls or even call us back. The loan amount was $35,000 for 9 windows and siding on the house.

  

  Business response

  04/30/2024

  K-DESIGNERS FINANCE DEPARTMENT MANAGER SPOKE TO CUSTOMER AND THE *** HAS BEEN CANCELLED AND HIS RIGHT TO CANCEL PAPERWORK HAS BEEN RECEIVED. ISSUE HAS BEEN RESOLVED WITH CUSTOMER.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They lied toy finance company to get paid and won't stand by the windows that I purchased from them. They have refused to respond to my complaint, don't wanna make it right!

  

  Business response

  03/14/2024

  The ***** office has completed the repairs on the windows, and ************** signed the completion form on 3/11/2024 and answered "Yes" to all of our completion questions.

  *****************************

  K-Designers National Customer Service

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  I am waiting for K designers to follow through w the rest of the agreement we made in this situation. As soon as they honor there agreement I will withdraw this complaint!

  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired k designers to replace windows and the framing around the windows. The did not replace any wood and improperly installed the windows. They were put in an area the was too big for the windows. None of it is level. I cannot open the windows because of this.

  

  Business response

  03/06/2024

  Customer Service has contacted the ***** branch office, and they responded that they are working with the homeowner who expected all the interior trim to be replaced but it was not on their contract.  Will follow up when i have more information. 

  *****************************

  K-DESIGNERS National Customer Service

  Customer response

  03/06/2024

  I am rejecting this response because:

  The sales rep that came to my house told me the framing was part of the project hence the cost being what it was.  I had asked several times during the initial conversation about the framing and every time I was told yes it's included in the price.  I expect to receive what the sales rep had promised in the initial conversation.   

  

  Business response

  03/15/2024

  I HAVE BEEN IN CONTACT WITH THE ***** OFFICE TO GET AN UPDATE, AND THEY HAVE ADVISED THAT THEY ARE GOING TO TRY TO SET AN APPOINTMENT WITH THE CUSTOMER FOR FRIDAY, MARCH 22, 2024. I WILL SEND ANOTHER UPDATE WHEN I HAVE MORE INFORMATION.

  *****************************

  K-DESIGNERS 

  NATIONAL CUSTOMER SERVICE

  Customer response

  03/20/2024

  I am rejecting this response because:

  The windows were not installed correctly.   They don't open.  My boyfriend was forced to sign the satisfaction papers even though his name is no where on the contract nor loan.  The attorneys I've contacted said it is considered fraud to have someone other than the party the contract with is not legal.   

  
  

  

  Business response

  03/28/2024

  Thursday, March 21st, the ***** Branch Manager sent Ms. ****** by email, a Change of Specs for the project , and she was asked to sign and return it so that we can schedule her repair work. Monday, March 25th, **************** was copied on an email from the Omaha Production Manager, directed to *************************, the ***** Branch Manager,  that ************** was not in agreement to the Change of spec terms where it stated that she would remove the complaint from BBB. ************************* has revised the Change of Specs again, and  sent it to her by email on Wednesday, March 27th. K-Designers is waiting for her response and signed acceptance to our second Change of Specs sent so that we can get this scheduled with her as soon as possible. 

  After ****************** rejection to our last update to the BBB, The ***** office made **************** aware that due to ****************** work schedule, Ms. ***** is usually only available on Fridays. Her original Job finished on a Thursday, which most likely explains why her boyfriend was present at the job, and why he was asked to signed the paperwork when the Installer had finished. Our Installers have to have somebody sign off on the job at the time of the job completion, so if Ms. ***** was not present or available, our Installer would have had whoever was available there to inspect the work done and sign off on the completed job. According to the Installer, ************** was present at the home the day prior to completion, so she would have been  aware that the job would not be completed until the next day.  

  *****************************

  K-Designers National ****************

  Customer response

  04/03/2024

  I am rejecting this response because:

  The contractor was told my boyfriend wasn't on the contract and the contractor had said he was not leaving until it was signed.  My boyfriend was told  it was just saying the contractor was there. I assumed that's what it was since being told that. I have yet to see what that document said. I was not present at the job's finish to inspect.   No one offered to come back on my day off to sign paperwork.  The issue with the new contract is stating a removal of a bad review was on there or saying it was resolved.   I'm not agreeing to either of those because even after they come in to fix the problem the problem my not be fixed. I've spoke with the federal trade commission and I was told that those types of terms can not be included in a contract.I have zero trust in this company.  I've been lied to about everything thus far including what you said in this reply.   If the issue does become resolved I will close this complaint but I do not want that on any contract. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩