Business ProfileforInfinity Travels

Complaint re: Infinity Travel 2024 Re: Credit Resolution of $400 Summary In February of 2024 we purchased tickets through Infinity ************** for a 4 person Europe Trip Flight from ****** ** to ********* returning from ****** to *********. The ticket purchase in Feb was an exchange from a prior purchase and in this transaction we had to pay an additional approximately $1000. However it was our choice to do so. To make the ticket purchase more doable Infinity Travel promised a ticket voucher of $400 that we could use at our discretion anytime in the year to come. We were troubled to lose the $1000 but due, in part, to this voucher promise we went ahead with the purchase and took the Europe trip in May 2024. Since our return I have phoned Infinity Travel to use the voucher. ****** was the representative who helped us with the original purchase. We have also spoken with ****. Each time we have phoned we have been told different things. First the voucher has already been used (it has not we have not traveled since our May Europe trip). Second, the voucher is only for overseas not domestic travel. Third, the voucher must be used in the purchase of 4 new tickets not as credit for any single ticket or general credit. The attachment explains Infinity Travels disregard for their "voucher" as well as their refusal to engage the matter whatsoever.