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Find a Location

Replacement Laptop Keys has 1 locations, listed below.

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    Business ProfileforReplacement Laptop Keys

    Computer Parts

    Additional business information

    Advertising Review:
    On March 17, 2022, BBB requested Replacement Laptop Keys to substantiate, modify or discontinue claims on their website, "https://www.replacementlaptopkeys.com/" that read: "100% Satisfaction Guarantee" and "Fast Delivery, Same Day Shipping."

    BBB's Code of Advertising Section 1 Basic Principles of the Code states advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.  All advertising that may mislead or deceive consumers should be avoided.

    BBB's Code of Advertising Section 20 Warranties or Guarantees states when using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."

    As of March 30, 2022, the business has not responded to BBB's request.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 30 Customer Reviews

    Customer Complaints

    72 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers laptop parts.

    Business Details

    Location of This Business
    34 Alevera St, Irvine, CA 92618-7019
    BBB File Opened:
    9/10/2013
    Years in Business:
    14
    Business Started:
    4/1/2010
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Owner/Manager
    Contact Information

    Principal

    • Mr. Owner/Manager

    Customer Contact

    • Mr. Owner/Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    72 Customer Complaints

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    File a Complaint

    Customer Reviews

    30 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Matt W

    1 star

    11/15/2024

    I ordered a replacement laptop key from them and it did not go well. It took them a week to ship my part. Once it arrived, it was the wrong key. When I requested a refund they stated that I had to ship the product back. It would cost more to ship the key back than I spent on it. Only after sending multiple emails (most of which were ignored) and telling them that their website says "100% Satisfaction Guaranteed" did they offer a refund, but would not refund the shipping. Very disappointing experience.

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