Business ProfileforTP-Link Systems, Inc

My recent experience with the *** process for my defective Deco unit was nothing short of frustrating. After struggling with a persistent issue that prevented the unit from connecting via ethernet, I contacted tech support. Instead of offering a straightforward solution, they decided the only option was to return the unit for a replacement, and an *** was created.I followed their instructions meticulouslyvisiting the specified website, uploading proof of purchase, entering the serial number, and paying the shipping fees. After completing these steps, I received an email with contradictory information. The email stated that if I was returning a single unit (the defective one), I should register a specific serial number. However, if I was returning the entire kit, a different serial number was required. The problem? They requested the serial number for the defective unit, despite the fact that I was returning the entire kit. Why they did not explain the S/N question? Why could the *** process be more straight-forward. This led to hours of back-and-forth communication, repeatedly explaining the situation to support agents. The experience was exasperating, and the inefficiency of the process was glaringly obvious. It's absurd that a company claiming to offer "solutions" cannot manage a simple *** process without causing so much unnecessary frustration. The lack of clarity, poor communication, and the overall inconvenience turned what should have been a straightforward task into a painfully prolonged ordeal.This experience has left me questioning the reliability of the company's support and the competence of its processes.

Hello *******,If you have it, I would love to see a copy of this email sent to you so I can thoroughly investigate it. Please also provide me with your ticket number. This number starts with TKID. Per policy, kits are supposed to be registered using the kit serial number. In most cases, the individual serials are already tied to the kit serial, and there is no need to request it, even if the customer is doing only a ****** replacement. The email you were sent sounds confusing and is something that needs to be corrected. You can reach me directly at ************************* Thank you ******************* | TP-Link Technical Support